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Windows Malware Removal Help & Support
malwarebytes not finding malware, issues with running scan and bluescreen
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<blockquote data-quote="Fiery" data-source="post: 122734" data-attributes="member: 9"><p>Odd, can you go manually delete the following file and folders:</p><p></p><p>C:\Windows\Tasks\PC Optimizer Pro64 startups.job</p><p>C:\ProgramData\PC Optimizer Pro</p><p>C:\ProgramData\Application Data\PC Optimizer Pro</p><p></p><p>You may have to enable hidden files and folders. (here is how: http://windows.microsoft.com/en-ca/windows-vista/show-hidden-files).</p><p></p><p>Also, you know the location of the trojan dropper right? Upload it to virustotal for a scan. </p><p></p><p>Please visit <a href="https://www.virustotal.com/en/" target="_blank"><strong>www.virustotal.com</strong></a></p><ul> <li data-xf-list-type="ul">Click the <strong>Choose file...</strong> button</li> <li data-xf-list-type="ul">Navigate to the file</li> <li data-xf-list-type="ul">Click the <strong>Open</strong> button</li> <li data-xf-list-type="ul">Click the <strong>Scan It</strong> button</li> <li data-xf-list-type="ul">Copy and paste the results back here.</li> </ul><p></p><p>Download <strong>Malwarebytes Anti-Rootkit</strong> from <a href="http://downloads.malwarebytes.org/file/mbar" target="_blank">here</a> to your Desktop</p><ul> <li data-xf-list-type="ul">Unzip the contents to a folder on your Desktop.</li> <li data-xf-list-type="ul">Open the folder where the contents were unzipped and run <strong>mbar.exe</strong></li> <li data-xf-list-type="ul">Follow the instructions in the wizard to<strong> update</strong> and allow the program to <strong>scan</strong> your computer for threats.</li> <li data-xf-list-type="ul">Make sure there is a check next to <strong>Create Restore Point</strong> and click the<strong> Cleanup</strong> button to remove any threats. Reboot if prompted to do so.</li> <li data-xf-list-type="ul">After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click <strong>Cleanup</strong> once more and reboot.</li> <li data-xf-list-type="ul">When done, please post the two logs in the <strong>MBAR folder</strong>(<span style="color: #FF0000">mbar-log.txt</span> and <span style="color: #FF0000">system-log.txt</span>)</li> </ul></blockquote><p></p>
[QUOTE="Fiery, post: 122734, member: 9"] Odd, can you go manually delete the following file and folders: C:\Windows\Tasks\PC Optimizer Pro64 startups.job C:\ProgramData\PC Optimizer Pro C:\ProgramData\Application Data\PC Optimizer Pro You may have to enable hidden files and folders. (here is how: http://windows.microsoft.com/en-ca/windows-vista/show-hidden-files). Also, you know the location of the trojan dropper right? Upload it to virustotal for a scan. Please visit [url=https://www.virustotal.com/en/][b]www.virustotal.com[/b][/url] [list] [*]Click the [b]Choose file...[/b] button [*]Navigate to the file [*]Click the [b]Open[/b] button [*]Click the [b]Scan It[/b] button [*]Copy and paste the results back here. [/list] Download [b]Malwarebytes Anti-Rootkit[/b] from [url=http://downloads.malwarebytes.org/file/mbar]here[/url] to your Desktop [list] [*]Unzip the contents to a folder on your Desktop. [*]Open the folder where the contents were unzipped and run [b]mbar.exe[/b] [*]Follow the instructions in the wizard to[b] update[/b] and allow the program to [b]scan[/b] your computer for threats. [*]Make sure there is a check next to [b]Create Restore Point[/b] and click the[b] Cleanup[/b] button to remove any threats. Reboot if prompted to do so. [*]After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click [b]Cleanup[/b] once more and reboot. [*]When done, please post the two logs in the [b]MBAR folder[/b]([color=#FF0000]mbar-log.txt[/color] and [color=#FF0000]system-log.txt[/color])[/list] [/QUOTE]
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