Security News Mortgage giant Mr. Cooper hit by cyberattack impacting IT systems

Gandalf_The_Grey

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U.S. mortgage lending giant Mr. Cooper was breached in a cyberattack that caused the company to shut down IT systems, including access to their online payment portal.

Mr. Cooper (previously Nationstar Mortgage LLC) is a mortgage lending company based out of Dallas, Texas, that employs approximately 9,000 people and has 4.1 million customers. The lender has become the nation's largest servicer, servicing loans of $937 billion.

Yesterday, customers reported that they could not log in to Mr. Cooper's website to pay their mortgages or loans. They were instead greeted with a message stating that the company was suffering a technical outage.

"We are experiencing a system/technical outage, and we hope to resolve this soon," read a notice on Mr. Cooper's website.

"Customers trying to make payments will not incur fees or any negative impacts as we work to fix this issue. We apologize for any inconvenience this may cause and will continue to provide regular updates."
 

vtqhtr413

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One of the largest mortgage loan servicers in the U.S. said the information of nearly 14.7 million people was leaked during a previously reported cyberattack in October. Mr. Cooper — which says it has more than 4.3 million customers and manages a servicing portfolio of $937 billion — filed breach notification documents with regulators in Maine and California on Friday.

“Through our investigation, we determined that there was unauthorized access to certain of our systems between October 30, 2023 and November 1, 2023. During this period, we identified that files containing personal information were obtained by an unauthorized party,” the company said. “The personal information in the impacted files included your name, address, phone number, Social Security number, date of birth, bank account number.”
 

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