My computer can access Internet, but my apps/programs can't

[Nam Tran]

Hi everyone,

First of all my English is bad and this is the first thread I've posted to share about my problem that I faced and it just took me 1 hour to troubleshoot.

Today, I just can't remember what I've done caused this problem. I realized that my Dropbox can't sync file anymore, and I can't play any games because it can't update. But I can connect to Internet and can use Firefox or Chrome to browse Internet.

After a while looking for solution in the internet, I go to Proxy Setting and saw it was On although I never turn it on before. So I just turn it off, but whenever I close the settings, it's automatically turn on again.

I just doubted my computer was infected by malware that prevent user to turn off proxy setting. So I downloaded Malwarebytes AdwCleaner. And the result shocked me, above 20 malwares was found in my PC.

I clean it all and restart my PC, then my problem is SOLVED. Everything is back to normal. It just take me 1 hour to find out, so I think my post will help you guys save time. I've also uploaded my log file after scanned by Malwarebytes AdwCleaner, I don't know what malware is culprit, but maybe you guys can know.

Best regard!

 

[TwinHeadedEagle]

Hello,


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
  
  
  
  
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.