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Hardware
Hardware Troubleshooting
My laptop has gone mental
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<blockquote data-quote="Lightning_Brian" data-source="post: 683859" data-attributes="member: 65620"><p>Not good! Let me see if I can help you out!!</p><p></p><p>Maybe attaching the dump here can help us some more. Make sure all devices are updated - caution!!!!! Please update things that you only feel comfortable doing. If you don't feel comfortable doing this stuff please let us know.</p><p></p><p><span style="font-size: 18px"><strong>About the “<strong>0x00000019</strong>” error</strong></span></p><p>The following information on this error has been compiled by NeoSmart Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations.</p><p></p><p><span style="font-size: 15px"><strong>Description and Symptoms</strong></span></p><p>The error messages, alerts, warnings, and symptoms below are tied to this error.</p><p></p><p><span style="font-size: 12px"><strong>Symptom 1: 0x00000019 error screen</strong></span></p><p>This error states that a process went into the memory pool and it did not succeed in removing itself properly thus corrupting the header of the memory pool.</p><p></p><p>This error can be caused by the following:</p><p></p><ul> <li data-xf-list-type="ul">Anti-malware software</li> <li data-xf-list-type="ul">Driver conflict or outdated drivers</li> <li data-xf-list-type="ul">Faulty RAM memory</li> </ul><p><span style="font-size: 15px"><strong>Causes of this Error</strong></span></p><p>This error has been known to occur as a result of one or more of the following:</p><p></p><p><span style="font-size: 12px"><strong>Cause 1: Faulty RAM module</strong></span></p><p>The most common cause of this error is a faulty RAM module that periodically gives read/write errors. If that’s the case, then it is advisable to scan the system memory and replace the faulty RAM module.</p><p></p><p><span style="font-size: 12px"><strong>Cause 2: Corrupt or outdated device drivers</strong></span></p><p>Sometimes the device drivers may become misconfigured, corrupt or outdated. That may also happen after a Windows update or a Windows downgrade from a newer system to an older one.</p><p></p><p><span style="font-size: 12px"><strong>Cause 3: Anti-malware software is installed</strong></span></p><p>Sometimes, certain brands of anti-malware software can corrupt the system memory, making this error to appear.</p><p></p><p><span style="font-size: 18px"><strong>Fixing “0x00000019” on Windows</strong></span></p><p><span style="font-size: 15px"><strong>Fix #1: Test your RAM</strong></span></p><p>If the error is caused by a faulty RAM memory, check your RAM using the <strong>Windows Memory Diagnostic Tool</strong>.</p><p></p><p>To do so, follow these steps:</p><p></p><ol> <li data-xf-list-type="ol">Click <strong>Start</strong></li> <li data-xf-list-type="ol">Type in Memory Diagnostics Tool in the search box</li> <li data-xf-list-type="ol">Right-click on <strong>Memory Diagnostics Tool</strong></li> <li data-xf-list-type="ol">Choose <strong>Run as Administrator</strong></li> <li data-xf-list-type="ol">Follow the instructions to begin the diagnostic process</li> </ol><p><span style="font-size: 15px"><strong>Fix #2: Update drivers</strong></span></p><p>To check if the error is caused by a faulty drive, run an automatic driver update or manually update the drivers to the latest available versions.</p><p></p><p>To manually update a driver, follow these steps:</p><p></p><ol> <li data-xf-list-type="ol">Click <strong>Start</strong></li> <li data-xf-list-type="ol">Type in devmgmt.msc in the search box</li> <li data-xf-list-type="ol">Click <strong>devmgmt</strong> from results list</li> <li data-xf-list-type="ol">Right-click on the driver</li> <li data-xf-list-type="ol">To update the driver, select <strong>Update Driver Software</strong>.</li> <li data-xf-list-type="ol">To disable the driver, select <strong>Disable</strong>.</li> <li data-xf-list-type="ol">To uninstall the driver, select <strong>Uninstall</strong>.</li> </ol><p></p><p><a href="https://neosmart.net/wiki/wp-content/uploads/sites/5/2015/04/device-manager-update-driver-software.jpg" target="_blank"><img src="https://neosmart.net/wiki/wp-content/uploads/sites/5/2015/04/device-manager-update-driver-software.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></a></p><p></p><p><span style="font-size: 15px"><strong>Fix #3: Uninstall anti-malware software (risky, but I have seen this from time and time again)</strong></span></p><p>Sometimes anti-malware software, like Malware Bytes, can be the main cause of this error.</p><p></p><p>Uninstall any anti-malware software running on your computer and then restart your computer.</p><p></p><p>Please be advised you should have some kind of protection enabled. Maybe doing a fresh install of the software will help. Revo Uninstaller Pro has a 30 free trial to get out all remaining stuff left behind from an AV or Anti-Malware. </p><p></p><p>Keep us posted!</p></blockquote><p></p>
[QUOTE="Lightning_Brian, post: 683859, member: 65620"] Not good! Let me see if I can help you out!! Maybe attaching the dump here can help us some more. Make sure all devices are updated - caution!!!!! Please update things that you only feel comfortable doing. If you don't feel comfortable doing this stuff please let us know. [SIZE=5][B]About the “[B]0x00000019[/B]” error[/B][/SIZE] The following information on this error has been compiled by NeoSmart Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations. [SIZE=4][B]Description and Symptoms[/B][/SIZE] The error messages, alerts, warnings, and symptoms below are tied to this error. [SIZE=3][B]Symptom 1: 0x00000019 error screen[/B][/SIZE] This error states that a process went into the memory pool and it did not succeed in removing itself properly thus corrupting the header of the memory pool. This error can be caused by the following: [LIST] [*]Anti-malware software [*]Driver conflict or outdated drivers [*]Faulty RAM memory [/LIST] [SIZE=4][B]Causes of this Error[/B][/SIZE] This error has been known to occur as a result of one or more of the following: [SIZE=3][B]Cause 1: Faulty RAM module[/B][/SIZE] The most common cause of this error is a faulty RAM module that periodically gives read/write errors. If that’s the case, then it is advisable to scan the system memory and replace the faulty RAM module. [SIZE=3][B]Cause 2: Corrupt or outdated device drivers[/B][/SIZE] Sometimes the device drivers may become misconfigured, corrupt or outdated. That may also happen after a Windows update or a Windows downgrade from a newer system to an older one. [SIZE=3][B]Cause 3: Anti-malware software is installed[/B][/SIZE] Sometimes, certain brands of anti-malware software can corrupt the system memory, making this error to appear. [SIZE=5][B]Fixing “0x00000019” on Windows[/B][/SIZE] [SIZE=4][B]Fix #1: Test your RAM[/B][/SIZE] If the error is caused by a faulty RAM memory, check your RAM using the [B]Windows Memory Diagnostic Tool[/B]. To do so, follow these steps: [LIST=1] [*]Click [B]Start[/B] [*]Type in Memory Diagnostics Tool in the search box [*]Right-click on [B]Memory Diagnostics Tool[/B] [*]Choose [B]Run as Administrator[/B] [*]Follow the instructions to begin the diagnostic process [/LIST] [SIZE=4][B]Fix #2: Update drivers[/B][/SIZE] To check if the error is caused by a faulty drive, run an automatic driver update or manually update the drivers to the latest available versions. To manually update a driver, follow these steps: [LIST=1] [*]Click [B]Start[/B] [*]Type in devmgmt.msc in the search box [*]Click [B]devmgmt[/B] from results list [*]Right-click on the driver [*]To update the driver, select [B]Update Driver Software[/B]. [*]To disable the driver, select [B]Disable[/B]. [*]To uninstall the driver, select [B]Uninstall[/B]. [/LIST] [URL='https://neosmart.net/wiki/wp-content/uploads/sites/5/2015/04/device-manager-update-driver-software.jpg'][IMG]https://neosmart.net/wiki/wp-content/uploads/sites/5/2015/04/device-manager-update-driver-software.jpg[/IMG][/URL] [SIZE=4][B]Fix #3: Uninstall anti-malware software (risky, but I have seen this from time and time again)[/B][/SIZE] Sometimes anti-malware software, like Malware Bytes, can be the main cause of this error. Uninstall any anti-malware software running on your computer and then restart your computer. Please be advised you should have some kind of protection enabled. Maybe doing a fresh install of the software will help. Revo Uninstaller Pro has a 30 free trial to get out all remaining stuff left behind from an AV or Anti-Malware. Keep us posted! [/QUOTE]
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