Forums
New posts
Search forums
News
Security News
Technology News
Giveaways
Giveaways, Promotions and Contests
Discounts & Deals
Reviews
Users Reviews
Video Reviews
Support
Windows Malware Removal Help & Support
Mac Malware Removal Help & Support
Mobile Malware Removal Help & Support
Blog
Log in
Register
What's new
Search
Search titles only
By:
Search titles only
By:
Reply to thread
Menu
Install the app
Install
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
Support
Windows Malware Removal Help & Support
My Sister's Laptop
Message
<blockquote data-quote="argus" data-source="post: 346633" data-attributes="member: 21493"><p>Helllo,</p><p></p><p>My name is <strong>Argus </strong>and and I will be helping you with your computer problems.</p><p></p><p>Before we begin, please note the following:</p><ul> <li data-xf-list-type="ul">I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.</li> <li data-xf-list-type="ul">The logs can take some time to research, so please be patient with me.</li> <li data-xf-list-type="ul">Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.</li> <li data-xf-list-type="ul">Instructions that I give are for your system only!</li> <li data-xf-list-type="ul">Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.</li> <li data-xf-list-type="ul">Please perform all steps in the order received. If you can't understand something don't hesitate to ask.</li> <li data-xf-list-type="ul">Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.</li> </ul><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> <u><span style="color: blue">Scan with Malwarebytes' Anti-Malware</span></u></strong></p><p>Please download <a href="http://www.malwarebytes.org/products/" target="_blank"><span style="color: #ff0000"><strong>Malwarebytes Anti-Malware</strong></span></a> and save it to your desktop.</p><ul> <li data-xf-list-type="ul">Install the progam and select <strong>update</strong>.</li> <li data-xf-list-type="ul">Once updated, click the <strong>Settings</strong> tab, in the left panel choose <strong>Detection & Protection</strong> and tick <strong>Scan for rootkits</strong>.</li> <li data-xf-list-type="ul">Click the <strong>Scan</strong> tab, choose <strong>Threat Scan</strong> is checked and click <strong>Scan Now</strong>.</li> <li data-xf-list-type="ul">If threats are detected, click the <strong>Apply Actions</strong> button. You will now be prompted to reboot. Click <strong>Yes</strong>.</li> <li data-xf-list-type="ul">Upon completion of the scan (or after the reboot), click the <strong>History</strong> tab.</li> <li data-xf-list-type="ul">Click <strong>Application Logs</strong> and double-click the <strong>Scan Log</strong>.</li> <li data-xf-list-type="ul">At the bottom click <strong>Export</strong> and choose <strong>Text file</strong>.</li> </ul><p>Save the file to your desktop and include its content in your next reply.</p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: #0000FF"><strong> <u>Scan with Farbar Recovery Scan Tool</u></strong></span></p><p></p><p>Please re-run <strong>Farbar Recovery Scan Tool</strong> to give me a fresh look at your system.</p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> Run as Administrator</strong> to start the tool.<br /> (XP users click run after receipt of Windows Security Warning - Open File).</li> <li data-xf-list-type="ul">Make sure that <strong>Addition</strong> option is checked.</li> <li data-xf-list-type="ul">Press <strong>Scan</strong> button and wait.</li> <li data-xf-list-type="ul">The tool will produce two logfiles on your desktop: <strong>FRST.txt</strong> and <strong>Addition.txt</strong>.</li> </ul><p>Please include their content into your next reply.</p></blockquote><p></p>
[QUOTE="argus, post: 346633, member: 21493"] Helllo, My name is [B]Argus [/B]and and I will be helping you with your computer problems. Before we begin, please note the following: [LIST] [*]I will working be on your Malware issues, this may or may not, solve other issues you have with your machine. [*]The logs can take some time to research, so please be patient with me. [*]Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay. [*]Instructions that I give are for your system only! [*]Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. [*]Please perform all steps in the order received. If you can't understand something don't hesitate to ask. [*]Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions. [/LIST] [IMG]https://sites.google.com/site/cannedfixes/malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png[/IMG] [B] [U][COLOR=blue]Scan with Malwarebytes' Anti-Malware[/COLOR][/U][/B] Please download [URL='http://www.malwarebytes.org/products/'][COLOR=#ff0000][B]Malwarebytes Anti-Malware[/B][/COLOR][/URL] and save it to your desktop. [LIST] [*]Install the progam and select [B]update[/B]. [*]Once updated, click the [B]Settings[/B] tab, in the left panel choose [B]Detection & Protection[/B] and tick [B]Scan for rootkits[/B]. [*]Click the [B]Scan[/B] tab, choose [B]Threat Scan[/B] is checked and click [B]Scan Now[/B]. [*]If threats are detected, click the [B]Apply Actions[/B] button. You will now be prompted to reboot. Click [B]Yes[/B]. [*]Upon completion of the scan (or after the reboot), click the [B]History[/B] tab. [*]Click [B]Application Logs[/B] and double-click the [B]Scan Log[/B]. [*]At the bottom click [B]Export[/B] and choose [B]Text file[/B]. [/LIST] Save the file to your desktop and include its content in your next reply. [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG][COLOR=#0000FF][B] [U]Scan with Farbar Recovery Scan Tool[/U][/B][/COLOR] Please re-run [B]Farbar Recovery Scan Tool[/B] to give me a fresh look at your system. [LIST] [*]Right-click on [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG] icon and select [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/IMG][B] Run as Administrator[/B] to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). [*]Make sure that [B]Addition[/B] option is checked. [*]Press [B]Scan[/B] button and wait. [*]The tool will produce two logfiles on your desktop: [B]FRST.txt[/B] and [B]Addition.txt[/B]. [/LIST] Please include their content into your next reply. [/QUOTE]
Insert quotes…
Verification
Post reply
Top