Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Download fixlist.txt that you find attached at the bottom of this post and save it same place you
Press the Fix button once and wait.
FRST will process fixlist.txt
When finished, it will produce a log fixlog.txt and will keep that log in the same folder where FRST.exe is.
> Attach here fixlog.txt logreport.
=====================================
Please download Zoek tool by Smeenk (
) from here and save it to your Desktop. Unpack the archive...
Close any open browsers and temporarily disable your AntiVirus program. (if it is necessary)
If you are unsure how to do this please read this or this Instruction.
Double click on zoek.exe to run the tool. Please wait while the tool does not start...
Copy the text present inside the code box below and paste it into the large window in the zoek tool:
Code:
new player;z
installer-list;
uninstall-list;
Click on
button. Please wait until a logreport will open (this can be after reboot)
Save notepad to your Desktop and attach here zoek-results.log Note: It will also create a log in the C:\ directory named "zoek-results.log"
• The following will implement some post-cleanup procedures:
=> Please download DelFix by Xplode to your Desktop.
Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.