Hi and welcome to MalwareTips!
I'm Fiery and I would gladly assist you in removing the malware on your computer.
Before we start:
- Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
- Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
- Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
- Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
- The absence of symptoms does not mean your PC is fully disinfected.
- If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
- Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.
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Open OTL. Under
custom scan/fixes, copy and paste the following:
:OTL
O2 - BHO: (Yontoo Layers) - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll (Yontoo LLC)
:Files
C:\Program Files (x86)\Yontoo Layers Runtime
C:\Users\Donnie\AppData\Local\Temp\DNS.exe
ipconfig /flushdns /c
:Commands
[EMPTYTEMP]
[RESETHOSTS]
Then click
Run Fix. Post the log afterwards.
Please download
AdwCleaner by Xplode onto your desktop.
- Close all open programs and internet browsers.
- Double click on AdwCleaner.exe to run the tool(For Vista or Windows 7, right-click and select Run as Administrator to start)
- Click delete
- Please post the content of that logfile with your next answer.
- You can find the logfile at C:\AdwCleaner[S1].txt
Please download
Junkware Removal Tool to your desktop from
here
- Turn off your antivirus software now to avoid potential conflicts
- Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
- The tool will open and start scanning your system
- Please be patient as this can take a while to complete depending on your system's specifications
- On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
- Post the contents of JRT.txt into your next reply