Need help with malware.

[blahman]

Hi guys,

I've picked up something nasty. It seems to be dug in deep. Most of my virus/malware scanners won't work. A message says that they cannot be found or that I don't have the right permissions. Any help would be greatly appreciated. I think i've attached the correct logs.

Thanks.

 

[TwinHeadedEagle]

1. Please download ComboFix by sUBs from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
Note: ComboFix must be downloaded to your Desktop.

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2. Temporarily disable your AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
If you are unsure how to do this please read this or this Instruction.

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3. Run ComboFix. Click on I Agree!

- ComboFix will display DISCLAIMER of warranty on software.
By clicking I Agree ComboFix shall continue.
- ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
-If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
- ComboFix will scan your computer in stages, total of 50 stages.
Do not mouse-click around while ComboFix is running.
Note:If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart your computer.

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4. When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.

 

[blahman]

1. Please download ComboFix by sUBs from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
Note: ComboFix must be downloaded to your Desktop.

--------------------------------------------------------------------
2. Temporarily disable your AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
If you are unsure how to do this please read this or this Instruction.

--------------------------------------------------------------------
3. Run ComboFix. Click on I Agree!

- ComboFix will display DISCLAIMER of warranty on software.
By clicking I Agree ComboFix shall continue.
- ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
-If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
- ComboFix will scan your computer in stages, total of 50 stages.
Do not mouse-click around while ComboFix is running.
Note:If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart your computer.

--------------------------------------------------------------------
4. When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.

Hi,

Thanks for the response. When I run ComboFix, I get a mesasge saying windows cannot find combofix.

 

[TwinHeadedEagle]

Let's try another method:


Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)

Open FRST, and click Fix. Attach me that report after it is finished.

 

[blahman]

Let's try another method:


Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)

Open FRST, and click Fix. Attach me that report after it is finished.

Ok it completed successfully. Here is the report.

 

[TwinHeadedEagle]

Try to run ComboFix now.

 

[blahman]

Try to run ComboFix now.

Ok great it's running. I'll post the log when it's done.

 

[blahman]

Ok great it's running. I'll post the log when it's done.

Here's the ComboFix log.

 

[TwinHeadedEagle]

How is the situation now?

 

[blahman]

It seems better but there are still programs I can't run and files I can't access etc. For example I can't run Malwarebytes' Anti-Malware. Thanks by the way. I appreciate the your time and help.

 

[TwinHeadedEagle]

Run FRST again and attach fresh report.

 

[blahman]

Ok here's the fresh report.

 

[blahman]

By the way, are you watching the match?

 

[TwinHeadedEagle]

Your PC seems ok. About MalwareBytes, uninstall it, install again, update, press Quick Scan and attach report here.