First, go to
Control Panel and uninstall following (skip lines that cannot be uninstalled):
- Adobe Reader 9.4.0
- Java 7 Update 15
- Java(TM) 6 Update 30
- Media View
- Media Watch
- MediaMonkey 3.2
Latest versions of Java and Adobe Reader available here -->
http://www.java.com/en/ and here
http://get.adobe.com/uk/reader/
Make sure to uncheck optional offers.
***** NEXT *****
1. Please download
ComboFix by
sUBs from here and save it to your
Desktop.
If you are unsure how ComboFix works please read this guide carefully.
Note: ComboFix must be downloaded to your Desktop.
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2. Temporarily disable your
AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
If you are unsure how to do this please read this or this Instruction.
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3. Run
ComboFix. Click on
I Agree!
- ComboFix will display DISCLAIMER of warranty on software.
By clicking I Agree ComboFix shall continue.
- ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
-If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
- ComboFix will scan your computer in stages, total of 50 stages.
Do not mouse-click around while ComboFix is running.
Note:If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart your computer.
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4. When the tool is finished, it will produce a log report for you. (typical location: C:\
ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.