Omni Hotels & Resorts has been experiencing a chain-wide outage that brought down its IT systems on Friday, impacting reservation, hotel room door lock, and point-of-sale (POS) systems.
The official website was down on Friday, and an alert was added after it came back online over the weekend, warning customers, "Dear valued guest, we are currently experiencing technical difficulties, please try back at a later time."
According to customer reports shared on social media over the last four days, while all locations remained open and accepting new guests, front desk employees have been hit by issues with
new reservations,
credit card payments, and
modifying already-made reservations.
"It’s pretty bad. They have it so you have to text them to come let you into your room, and it usually takes 30+ minutes for an employee to get there and unlock it for you," one customer
said on Monday
While Omni Hotels has yet to provide information on the root cause behind this chain-wide incident, it did announce on Monday that its IT team is working on restoring offline systems.
