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Windows Malware Removal Help & Support
OS passwords no longer work. Help!
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<blockquote data-quote="jwcater" data-source="post: 303860" data-attributes="member: 31049"><p>Hello, I am new to your forum and I hope I'm in the right place. I’m having a problem that I hope you can help me with. I am running a Windows 7 Home Edition desktop computer (at my home). Yesterday, I discovered that my OS password no longer works. I have admin rights on this computer. The only other user is my wife and her password no longer works either. I immediately suspected a virus. I own Windows Password Unlocker (WPU) and have it on a USB drive. I changed the boot configuration to boot to USB first. Using WPU, I removed the passwords for all users including administrator (created a null field) and rebooted – did not resolve problem. I booted from WPU again and then added a password for each user and checked the boxes that do not allow the password to be changed – didn’t resolve problem. So, I restored the OS to a previous moment in time using the Windows restore feature. This DID work and I was able to go through a normal Windows boot. I immediately made sure that my Norton AV and Malwarebytes databases were up-to-date and active (they have been running well simultaneously for months). After running full scans on both drives with both programs, I then ran my Hit Man Pro program. None of the three programs found any problems. I’m no computer guru but this really surprised me given that, today, the same problem is back. Can you offer any suggestions on how to remove this virus or whatever it is? Thanks in advance for your time.</p></blockquote><p></p>
[QUOTE="jwcater, post: 303860, member: 31049"] Hello, I am new to your forum and I hope I'm in the right place. I’m having a problem that I hope you can help me with. I am running a Windows 7 Home Edition desktop computer (at my home). Yesterday, I discovered that my OS password no longer works. I have admin rights on this computer. The only other user is my wife and her password no longer works either. I immediately suspected a virus. I own Windows Password Unlocker (WPU) and have it on a USB drive. I changed the boot configuration to boot to USB first. Using WPU, I removed the passwords for all users including administrator (created a null field) and rebooted – did not resolve problem. I booted from WPU again and then added a password for each user and checked the boxes that do not allow the password to be changed – didn’t resolve problem. So, I restored the OS to a previous moment in time using the Windows restore feature. This DID work and I was able to go through a normal Windows boot. I immediately made sure that my Norton AV and Malwarebytes databases were up-to-date and active (they have been running well simultaneously for months). After running full scans on both drives with both programs, I then ran my Hit Man Pro program. None of the three programs found any problems. I’m no computer guru but this really surprised me given that, today, the same problem is back. Can you offer any suggestions on how to remove this virus or whatever it is? Thanks in advance for your time. [/QUOTE]
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