PC Hi-jacked. Can't get to a Windows screen..

R

Ralf Serena

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Jan 13, 2014
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My PC seems to have picked up a virus and has been effectively disabled so I can't investigate any further. A white pop-up box appeared that covered the entire screen.. then the PC shut down.

On start-up, the PC logs in normally but instead of the regular Windows screen I get that white pop-up box again. I can't minimise or close that box, so I can't get access to any Windows tools or the internet.

If I press Cntrl-Alt-Delete to get to the Task Manager I see that the button is disabled (greyed out).

My PC does not automatically connect to the internet. I start the Windows "Wireless Zero Configuration" (?) service manually when I want to go on-line. So, I suspect the white pop-up box is meant to take me to another web-site .. but it can't because there is no internet connection running (the Service would have been stopped by the re-boot). My symptoms are therefore probably not the usual or "intended" symptoms.

I do have a built-in modem as well as a wireless connection but the built-in modem connects to the internet via a hosting site, which I dial into using a desktop shortcut... so I can't access anything that way.

I do have a Windows XP CD, if my only option is to boot from that.

Thanks.
 
Please print these instruction out so that you know what you are doing
  • Download OTLPENet.exe to your desktop
  • Download Farbar Recovery Scan Tool and save it to a flash drive.
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Wait for the CD to detect your hardware and load the operating system
  • Your system should now display a Reatogo desktop
    Note : as you are running from CD it is not exactly speedy
  • Insert the USB with FRST
  • Locate the flash drive with FRST and double click
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
 

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