Solved Persistant Adware on Friend's Device

[DJ Panda]

Hello! I seem to get weekly notices that my friend's young sibling's computer is constantly infected with spam. Nothing unusual about history. Internet Explorer and MS Edge seem not affected. Google Chrome says every site including google.com itself is unsafe. Managed to clean with Zemana in past. Avast is main AV. Set Smartscreen to "block" everything. I do not have direct access all the time to this computer but I can try working out something with my friend I have also included the Zemana log as well.

 

[TwinHeadedEagle]

Hello,

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the Reports tab.
• Double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

 

[DJ Panda]

Here is the requested scan log file.

 

[TwinHeadedEagle]

How is your computer behaving now?

 

[DJ Panda]

The computer seems to be able to use Chrome and everything normally! Thank you for the help.