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Windows Malware Removal Help & Support
Please help removing Windows Process Manager malware
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<blockquote data-quote="TwinHeadedEagle" data-source="post: 707806" data-attributes="member: 6533"><p>Hello,</p><p></p><p></p><p>Please download <a href="http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/" target="_blank"><strong>Farbar Recovery Scan Tool x64</strong></a> and save it to a flash drive.</p><ul> <li data-xf-list-type="ul">Plug the flashdrive into the infected PC.</li> <li data-xf-list-type="ul">Boot to windows recovery by using one of the methods on this link: <a href="https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html" target="_blank">Boot to Advanced Startup Options in Windows 10</a></li> <li data-xf-list-type="ul">If you're unable to boot to recovery you will need to create a recovery drive. You can do it by following this guide: <a href="https://support.microsoft.com/en-us/help/4026852/windows-create-a-recovery-drive" target="_blank">https://support.microsoft.com/en-us/help/4026852/windows-create-a-recovery-drive</a><br /> Make sure to <strong><strong>uncheck Back up system files to the recovery drive </strong></strong>box, so that process goes faster.</li> </ul> <ul> <li data-xf-list-type="ul">Now you should get a window like this where you need to click <strong>Troubleshoot</strong>.</li> </ul><p><img src="http://sensorstechforum.com/wp-content/uploads/2015/07/Windows-10-2.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></p><ul> <li data-xf-list-type="ul">In the next window, click <strong>Advanced options </strong>and select <strong>Command Prompt</strong>.</li> <li data-xf-list-type="ul">Now you should log in into your account and after that <strong>Command Prompt</strong>window.</li> </ul><p><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/notepad.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> Access the notepad and identify your USB drive</strong></p><p></p><p>In the Command Prompt please type in:</p><p>[code=auto:0]notepad[/code]</p><p>and press <strong>Enter</strong>.</p><ul> <li data-xf-list-type="ul">When the notepad opens, go to <strong>File</strong> menu.</li> <li data-xf-list-type="ul">Select <strong>Open</strong>.</li> <li data-xf-list-type="ul">Go to <strong>Computer</strong> and search there for your USB drive letter.</li> <li data-xf-list-type="ul">Note down the letter and close the notepad.</li> </ul><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> Scan with Farbar Recovery Scan Tool</strong></p><p></p><p>Once back in the command prompt window, please do the following:</p><ul> <li data-xf-list-type="ul">Type in <strong><span style="color: red">e</span>:\frst64.exe</strong> and press <strong>Enter</strong>.<br /> <span style="color: blue">You need to replace </span><span style="color: red"><strong>e</strong></span> <span style="color: blue">with the letter of your USB drive taken from notepad!</span></li> <li data-xf-list-type="ul">FRST will start to run. Give him a minute or so to load itself.</li> <li data-xf-list-type="ul">Click <strong>Yes</strong> to Disclaimer.</li> <li data-xf-list-type="ul">In the main console, please click <strong>Scan</strong> and wait.</li> <li data-xf-list-type="ul">When finished it will produce a logfile named <strong>FRST.txt</strong> in the root of your pendrive and display it. Close that logfile.</li> </ul><p></p><p>Transfer it to your clean machine and include it in your next reply.</p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 707806, member: 6533"] Hello, Please download [URL='http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/'][B]Farbar Recovery Scan Tool x64[/B][/URL] and save it to a flash drive. [LIST] [*]Plug the flashdrive into the infected PC. [*]Boot to windows recovery by using one of the methods on this link: [URL="https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html"]Boot to Advanced Startup Options in Windows 10[/URL] [*]If you're unable to boot to recovery you will need to create a recovery drive. You can do it by following this guide: [URL]https://support.microsoft.com/en-us/help/4026852/windows-create-a-recovery-drive[/URL] Make sure to [B][B]uncheck Back up system files to the recovery drive [/B][/B]box, so that process goes faster. [/LIST] [LIST] [*]Now you should get a window like this where you need to click [B]Troubleshoot[/B]. [/LIST] [IMG]http://sensorstechforum.com/wp-content/uploads/2015/07/Windows-10-2.jpg[/IMG] [LIST] [*]In the next window, click [B]Advanced options [/B]and select [B]Command Prompt[/B]. [*]Now you should log in into your account and after that [B]Command Prompt[/B]window. [/LIST] [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/notepad.png[/IMG] [B] Access the notepad and identify your USB drive[/B] In the Command Prompt please type in: [code=auto:0]notepad[/code] and press [B]Enter[/B]. [LIST] [*]When the notepad opens, go to [B]File[/B] menu. [*]Select [B]Open[/B]. [*]Go to [B]Computer[/B] and search there for your USB drive letter. [*]Note down the letter and close the notepad. [/LIST] [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG] [B] Scan with Farbar Recovery Scan Tool[/B] Once back in the command prompt window, please do the following: [LIST] [*]Type in [B][COLOR=red]e[/COLOR]:\frst64.exe[/B] and press [B]Enter[/B]. [COLOR=blue]You need to replace [/COLOR][COLOR=red][B]e[/B][/COLOR] [COLOR=blue]with the letter of your USB drive taken from notepad![/COLOR] [*]FRST will start to run. Give him a minute or so to load itself. [*]Click [B]Yes[/B] to Disclaimer. [*]In the main console, please click [B]Scan[/B] and wait. [*]When finished it will produce a logfile named [B]FRST.txt[/B] in the root of your pendrive and display it. Close that logfile. [/LIST] Transfer it to your clean machine and include it in your next reply. [/QUOTE]
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