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Windows Malware Removal Help & Support
Police malware - removal from another machine
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<blockquote data-quote="echium" data-source="post: 123412" data-attributes="member: 8694"><p>I have carried out your last instructions and it has not totally worked - but we have some progress.</p><p></p><p>After FIXing, the log was very short and showed that all the offending files had been removed. However it didn't allow me to close the m/c down. After 10 minutes I had to pull the plug.</p><p></p><p>When I rebooted normally - the Police screen was still there. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite112" alt=":mad:" title="Mad :mad:" loading="lazy" data-shortname=":mad:" /></p><p></p><p>I repeated the process, booting from the CD, and did a scan file FRST1 attached, which shows all the malicious files had returned.</p><p></p><p>I repeated the FIX - Fixlog1 attached. It showed that the offending files had been removed. And I repeated the scan - FRST2 attached. It confirmed that the files had gone. However I was still unable to close the system. So I pulled the plug again.</p><p></p><p>I then rebooted in normal mode - but without attachment to the internet. And it booted normally into my desktop. A quick check with a couple of programs indicated they were working OK. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite116" alt=":D" title="Big grin :D" loading="lazy" data-shortname=":D" /></p><p></p><p>It appears that there is something else in there that is reloading the offending files. Unless I hear from you to the contrary, I will try and download the three other programs you suggested and run them with no internet connection.</p><p></p><p>I think we are getting closer.</p><p>[attachment=4713]</p><p>[attachment=4714]</p><p>[attachment=4715]</p></blockquote><p></p>
[QUOTE="echium, post: 123412, member: 8694"] I have carried out your last instructions and it has not totally worked - but we have some progress. After FIXing, the log was very short and showed that all the offending files had been removed. However it didn't allow me to close the m/c down. After 10 minutes I had to pull the plug. When I rebooted normally - the Police screen was still there. :@ I repeated the process, booting from the CD, and did a scan file FRST1 attached, which shows all the malicious files had returned. I repeated the FIX - Fixlog1 attached. It showed that the offending files had been removed. And I repeated the scan - FRST2 attached. It confirmed that the files had gone. However I was still unable to close the system. So I pulled the plug again. I then rebooted in normal mode - but without attachment to the internet. And it booted normally into my desktop. A quick check with a couple of programs indicated they were working OK. :D It appears that there is something else in there that is reloading the offending files. Unless I hear from you to the contrary, I will try and download the three other programs you suggested and run them with no internet connection. I think we are getting closer. [attachment=4713] [attachment=4714] [attachment=4715] [/QUOTE]
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