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<blockquote data-quote="Fiery" data-source="post: 93869" data-attributes="member: 9"><p>Hi there,</p><p></p><p>It looks like you may have missed a few lines when you were copying the OTL fix. Also, please perform the fixes in the order I give it to you <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>Open OTL. Under <strong>custom scan/fixes</strong>, copy and paste the following. Make sure you copy the colon infront of <strong>Files</strong></p><p></p><ul> <li data-xf-list-type="ul"><br /> <br /> :Files<br /> c:\progra~1\sprote~1\sprote~1.dll<br /> C:\WINDOWS\38535671.exe<br /> C:\WINDOWS\38535671.dat<br /> ipconfig /flushdns /c<br /> <br /> :Commands<br /> [EMPTYTEMP]<br /> [RESETHOSTS]<br /> [reboot]<br /> </li> </ul><p></p><p>Then click <strong>Run Fix</strong>. Post the log afterwards.</p><p></p><p><hr></p><p></p><p>Please download<span style="color: #FF0000"> ComboFix</span> from one of these locations:</p><p></p><p><a title="External link" href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" rel="external"><<strong>>Link 1</<strong>></a></strong></strong></p><p><strong><strong><a title="External link" href="http://www.infospyware.net/antimalware/combofix/" rel="external"><<strong>>Link 2</<strong>></a></strong></strong></strong></strong></p><p><strong><strong><strong><strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><<strong>>* IMPORTANT !!! Save ComboFix to your USB/flash drive as Combo-Fix.exe</<strong>> and transfer it to your infected PC.</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><ul></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>See <a title="External link" href="http://www.bleepingcomputer.com/forums/topic114351.html" rel="external">HERE</a> for help</li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Double click on Combo-Fix & follow the prompts.</li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's <strong>ly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.</li></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong> <li>Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.</li></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong></ul></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong>**Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.</strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><img src="http://img.photobucket.com/albums/v706/ried7/RcAuto1.gif" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong>Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:</strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><img src="http://img.photobucket.com/albums/v706/ried7/whatnext.png" alt="Posted Image" /></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong>Click on <<strong>>Yes</<strong>>, to continue scanning for malware.</strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong>When finished, ComboFix will produce a log. Please post it in your next reply</strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><<strong>>Note:</<strong>></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: #FF0000">1. Do not mouseclick combofix's window while it's running. That may cause it to stall!</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: #FF0000">2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="Fiery, post: 93869, member: 9"] Hi there, It looks like you may have missed a few lines when you were copying the OTL fix. Also, please perform the fixes in the order I give it to you :) Open OTL. Under [b]custom scan/fixes[/b], copy and paste the following. Make sure you copy the colon infront of [b]Files[/b] [list] :Files c:\progra~1\sprote~1\sprote~1.dll C:\WINDOWS\38535671.exe C:\WINDOWS\38535671.dat ipconfig /flushdns /c :Commands [EMPTYTEMP] [RESETHOSTS] [reboot] [/list] Then click [b]Run Fix[/b]. Post the log afterwards. <hr> Please download[color=#FF0000] ComboFix[/color] from one of these locations: <a title="External link" href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" rel="external"><[b]>Link 1</[b]></a> <a title="External link" href="http://www.infospyware.net/antimalware/combofix/" rel="external"><[b]>Link 2</[b]></a> <[b]>* IMPORTANT !!! Save ComboFix to your USB/flash drive as Combo-Fix.exe</[b]> and transfer it to your infected PC. <ul> <li>Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools See <a title="External link" href="http://www.bleepingcomputer.com/forums/topic114351.html" rel="external">HERE</a> for help</li> <li>Double click on Combo-Fix & follow the prompts.</li> <li>As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's [b]ly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.</li> <li>Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.</li> </ul> **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. <img src="http://img.photobucket.com/albums/v706/ried7/RcAuto1.gif" alt="Posted Image" /> Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message: <img src="http://img.photobucket.com/albums/v706/ried7/whatnext.png" alt="Posted Image" /> Click on <[b]>Yes</[b]>, to continue scanning for malware. When finished, ComboFix will produce a log. Please post it in your next reply <[b]>Note:</[b]> [color=#FF0000]1. Do not mouseclick combofix's window while it's running. That may cause it to stall! 2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.[/color][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
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