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<blockquote data-quote="Toni Cookson" data-source="post: 324230" data-attributes="member: 32491"><p>Attached are new logs. I am running Combofix now. Will attach a log fromit when it is fnished. I have not used any of them to clean or fix yet. I just got the logs. All of the logs but Combofix were run before Comboix was run.</p><p></p><p>Update: I see the combofix is deleting files,but I don't understand the files it is deleting. It's deleting the autorun.inf and setup.exe for my external backup drive. That is my fault since I accidentally left the exerternal backup drive plugged in. I quickly unplugged it when I saw what was happening. Now when I plug it into another computer it says it must be formatted in order to be used. Do you think any of the data is still there? If so, do you think it can be salvaged off the drive? I guess I'll be buying a new one and quickly making another backup of photos,videos, and important programs. Some of the data was not on the computer anymore and onlylocated on the backup drive. Hopefully I didn't lose that, but if I did, it's my own fault. I was tired this morning and didn't think about leaving it plugged in last night after I moved some family videos over to it from the computer.</p><p></p><p>It didn't show that it deleted anything else but a few temp files and the autorun and setup files for my backup drive. Then it said it was rebooting the machine. Then a file I don't recognize that doesn't show up under programs called Genieo said something like it was blocking an unauthorized change to the registry. I don't recognize this program at all; I didn't put this program on the computer.</p><p></p><p>Combofix rebooted the computer, and the log report is attached. The log states Norton360 was enabled, but Combofix gave me a warning about it at the beginning, and I disabled everthing in Norton360 before Combofix proceeded.</p><p></p><p><strong>NOTE: The program called Genieo may have prevented cleanup of the registry or so it said in a warning that popped up. The warning stated "c:\users\wner\AppData\Roaming\Genieo\Application\Updater\bin\genupdater.exe</strong></p><p><strong>Illegal operation attempted on a registry key that has been marked for deletion."</strong></p><p><strong></strong></p><p>I then ran new scans with FRST, AdwCleaner, and aswMBR that are attached as "after Combofix".</p><p></p><p>I found that I keep getting the warning in internet explorer when trying to download anything like Norton 360:</p><p></p><p>"Your current security settings do not allow this file to be downloaded."</p><p></p><p>However, I do not get this same error if downloading on google chrome.</p><p></p><p>I then had to uninstall and reinstall Norton 360 with the Norton removal tool.</p><p></p><p><strong>I then removed Genieo from the computer through program uninstall on the control panel.</strong></p></blockquote><p></p>
[QUOTE="Toni Cookson, post: 324230, member: 32491"] Attached are new logs. I am running Combofix now. Will attach a log fromit when it is fnished. I have not used any of them to clean or fix yet. I just got the logs. All of the logs but Combofix were run before Comboix was run. Update: I see the combofix is deleting files,but I don't understand the files it is deleting. It's deleting the autorun.inf and setup.exe for my external backup drive. That is my fault since I accidentally left the exerternal backup drive plugged in. I quickly unplugged it when I saw what was happening. Now when I plug it into another computer it says it must be formatted in order to be used. Do you think any of the data is still there? If so, do you think it can be salvaged off the drive? I guess I'll be buying a new one and quickly making another backup of photos,videos, and important programs. Some of the data was not on the computer anymore and onlylocated on the backup drive. Hopefully I didn't lose that, but if I did, it's my own fault. I was tired this morning and didn't think about leaving it plugged in last night after I moved some family videos over to it from the computer. It didn't show that it deleted anything else but a few temp files and the autorun and setup files for my backup drive. Then it said it was rebooting the machine. Then a file I don't recognize that doesn't show up under programs called Genieo said something like it was blocking an unauthorized change to the registry. I don't recognize this program at all; I didn't put this program on the computer. Combofix rebooted the computer, and the log report is attached. The log states Norton360 was enabled, but Combofix gave me a warning about it at the beginning, and I disabled everthing in Norton360 before Combofix proceeded. [B]NOTE: The program called Genieo may have prevented cleanup of the registry or so it said in a warning that popped up. The warning stated "c:\users\wner\AppData\Roaming\Genieo\Application\Updater\bin\genupdater.exe Illegal operation attempted on a registry key that has been marked for deletion." [/B] I then ran new scans with FRST, AdwCleaner, and aswMBR that are attached as "after Combofix". I found that I keep getting the warning in internet explorer when trying to download anything like Norton 360: "Your current security settings do not allow this file to be downloaded." However, I do not get this same error if downloading on google chrome. I then had to uninstall and reinstall Norton 360 with the Norton removal tool. [B]I then removed Genieo from the computer through program uninstall on the control panel.[/B] [/QUOTE]
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