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Windows Malware Removal Help & Support
Problem removing Win32.downloader.gen
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<blockquote data-quote="Fiery" data-source="post: 136655" data-attributes="member: 9"><p>Hi,</p><p></p><p>Please attach future logs onto your new replies rather than your first one.</p><p></p><p>Firstly, please uninstall all Anvisoft products by going to Start > Control Panel > Uninstall program. Anvisoft isn't recommended.</p><p></p><p>Next, open OTL. Under <strong>custom scan/fixes</strong>, copy and paste the following:</p><p></p><p></p><p></p><p>Then click <strong>Run Fix</strong>. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.</p><p></p><p>Please download SystemLook from one of the links below and save it to your Desktop.</p><p><a href="http://jpshortstuff.247fixes.com/SystemLook_x64.exe" target="_blank"><strong>Download Mirror #1</strong></a></p><ul> <li data-xf-list-type="ul"> Double-click SystemLook.exe to run it.<br /> </li> <li data-xf-list-type="ul"> Copy the content of the following codebox into the main textfield:</li> </ul><p></p><ul> <li data-xf-list-type="ul"> Click the Look button to start the scan.<br /> </li> <li data-xf-list-type="ul"> When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.</li> </ul><p></p><p>Note: The log can also be found on your Desktop entitled <strong>SystemLook.txt</strong></p></blockquote><p></p>
[QUOTE="Fiery, post: 136655, member: 9"] Hi, Please attach future logs onto your new replies rather than your first one. Firstly, please uninstall all Anvisoft products by going to Start > Control Panel > Uninstall program. Anvisoft isn't recommended. Next, open OTL. Under [b]custom scan/fixes[/b], copy and paste the following: Then click [b]Run Fix[/b]. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply. Please download SystemLook from one of the links below and save it to your Desktop. [url=http://jpshortstuff.247fixes.com/SystemLook_x64.exe][b]Download Mirror #1[/b][/url] [list] [*] Double-click SystemLook.exe to run it. [*] Copy the content of the following codebox into the main textfield: [/list] [list] [*] Click the Look button to start the scan. [*] When finished, a notepad window will open with the results of the scan. Please post this log in your next reply. [/list] Note: The log can also be found on your Desktop entitled [b]SystemLook.txt[/b] [/QUOTE]
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