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Problem with Updates - Windows, Malwarebytes,
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<blockquote data-quote="jetta1223" data-source="post: 156474" data-attributes="member: 16236"><p>Thank you TwinHeadedEagle. It seems like whatever it was, was removed by ComboFix. That must be a very powerful tool! Nothing was able to find the problem... and I tried just about everything! So now I am now testing to see if all my updates are working in all my programs. </p><p></p><p>I want to let you know that I had to run ComboFix two times because the first time I only disabled Kaspersky because the instructions said to disable only the Anti-Virus. So I only disabled Kaspersky. I totally forgot about Windows Defender which is automatically built in to Windows 7. And I wasn't sure if I needed to disable ALL the anti-malware/spyware programs and firewalls as well. So I only disabled the Kaspersky as per your instructions (forgetting about Defender). And as a result, during the first scan after it had found an infection, it automatically rebooted the computer. When the computer was turned back on, a blue ComboFix window PEV.3XE was trying to open and was flashing on and off the screen, consistently trying to open the window. It was very disturbing. I knew something was wrong. I figured that it was probably another protection/security software program that was blocking the window from opening, and I could not turn the programs off with this window flashing, so I had to turn my computer off and then go to Safe Mode and delete the whole ComboFix folder just so it could stop flashing. Then I disabled all my security software and reinstalled ComboFix and then ran it. The second time it worked properly. There was no reboot the second time because the infection was already deleted the first time, but I was able to finally get the log for you to view. </p><p></p><p>In the future, I really want to try not to download and install these rootkits or malware or whatever it was that was hidden so deep inside my computer. Below are some programs I've downloaded and installed recently. Can you please let me know if they are safe to use and if any of them could have been the cause? If not, then what do you think it was that caused the problem?</p><p></p><p>Programs I have installed:</p><p>Iobit - Advanced System Care</p><p>Iobit - Uninstaller</p><p>Iobit - Driver Booster</p><p>Iobit - Defragmenter 3</p><p>Neuber - Security Task Manager</p><p>Gretech - GOM Player</p><p>PC Tools- ThreatFire</p><p>Sandboxie</p><p>AppGuard (I was going to install this one)</p><p>Glary Utilities</p><p></p><p>Firefox Add-Ons:</p><p>HTTPS Everywhere - (are there problems with this? In Firefox, the eef.org page kept coming up in several tabs)</p><p>Ghostery</p><p>Adblock Plus</p><p>Download Helper</p><p></p><p>Thank you again for your help with this.</p></blockquote><p></p>
[QUOTE="jetta1223, post: 156474, member: 16236"] Thank you TwinHeadedEagle. It seems like whatever it was, was removed by ComboFix. That must be a very powerful tool! Nothing was able to find the problem... and I tried just about everything! So now I am now testing to see if all my updates are working in all my programs. I want to let you know that I had to run ComboFix two times because the first time I only disabled Kaspersky because the instructions said to disable only the Anti-Virus. So I only disabled Kaspersky. I totally forgot about Windows Defender which is automatically built in to Windows 7. And I wasn't sure if I needed to disable ALL the anti-malware/spyware programs and firewalls as well. So I only disabled the Kaspersky as per your instructions (forgetting about Defender). And as a result, during the first scan after it had found an infection, it automatically rebooted the computer. When the computer was turned back on, a blue ComboFix window PEV.3XE was trying to open and was flashing on and off the screen, consistently trying to open the window. It was very disturbing. I knew something was wrong. I figured that it was probably another protection/security software program that was blocking the window from opening, and I could not turn the programs off with this window flashing, so I had to turn my computer off and then go to Safe Mode and delete the whole ComboFix folder just so it could stop flashing. Then I disabled all my security software and reinstalled ComboFix and then ran it. The second time it worked properly. There was no reboot the second time because the infection was already deleted the first time, but I was able to finally get the log for you to view. In the future, I really want to try not to download and install these rootkits or malware or whatever it was that was hidden so deep inside my computer. Below are some programs I've downloaded and installed recently. Can you please let me know if they are safe to use and if any of them could have been the cause? If not, then what do you think it was that caused the problem? Programs I have installed: Iobit - Advanced System Care Iobit - Uninstaller Iobit - Driver Booster Iobit - Defragmenter 3 Neuber - Security Task Manager Gretech - GOM Player PC Tools- ThreatFire Sandboxie AppGuard (I was going to install this one) Glary Utilities Firefox Add-Ons: HTTPS Everywhere - (are there problems with this? In Firefox, the eef.org page kept coming up in several tabs) Ghostery Adblock Plus Download Helper Thank you again for your help with this. [/QUOTE]
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