Hello,
Before we start please read and note the following:
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a
Upload a File button which you can use to attach your reports.
Attach all reports.
Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
Note that we may live in totally different time zones, what may cause some delays between answers.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
Please download
AdwCleaner by Xplode and save to your Desktop.
Double click on
AdwCleaner.exe to run the tool.
- Click on the Scan button.
- After the scan has finished click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
- After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
- Post logfile will also be saved in the C:\AdwCleaner folder.
Scan with Farbar Recovery Scan Tool
Please download
Farbar Recovery Scan Tool x64 and save it to your Desktop.
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
- When the tool opens click Yes to disclaimer.
- Make sure that Addition option is checked.
- Press Scan button and wait.
- The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach them into your next reply.