Serious Discussion So, I gave a try to Emsisoft Emergency Kit, but ...

[IoSonoPiero]

Hello people,

I recently used the Emsisoft Emergency Kit to get a second opinion on the state of my system. After completing the scan, a popup appeared with a button that said "Install Emsisoft Protection." This did not come with any additional warnings; it simply installed the trial version of Emsisoft without my consent.

I do not recall where the company Emsisoft is based, but I want to remind everyone that installing something without my consent in my country could be illegal.

I understand that this might be a minor issue for some, but I believe it is important to be transparent about these practices. I would appreciate any feedback or suggestions on how to handle this situation.



Can @Emsisoft help me understand why this is happening?

 

[CyberDevil]

Wait, you clicked "Install Emsisoft" and were surprised that it installed Emsisoft?

 

[IoSonoPiero]

Yes, of course.
Don't be so surprised.
I restored my system from a full backup, but where is the notice that when clicking the button, I'll go to install the full paid version of Emsisoft?

 

[IoSonoPiero]

No, the button says "Install Emsisoft Protection" which can be a resident module or a browser plugin. NOT the entire suite.

 

[CyberDevil]

No, the button says "Install Emsisoft Protection" which can be a resident module or a browser plugin. NOT the entire suite.

Ok, I agree that this button may cause different thoughts in some people. Although an antivirus scanner doesn't cause me to think that it would want to install anything other than antivirus. But if we're talking about the law, I don't think it's likely to be a violation. Technically, by pressing the button you agreed to the installation. Of course, you could sue long and hard for being misled, but I don't think it's worth it. Just bad UI/UX.

 

[IoSonoPiero]

I agree with you, of course.
I know Emsisoft is a good product. But, come on! Add a pop-up that tells people: "Hey, I'm going to install the paid version. Do you agree with that?".
The button is there after each scan, too.
I understand they need to pay bills, but in this way, it seems like a not-so-serious firm.

 

[Digmor Crusher]

All you had to do is press "close" and that box would have closed without installing anything. No whether this is good business etiquette is another question.

 

[IoSonoPiero]

Mine was more of a provocation, but it probably wasn't understood.

The problem remains. Why try at all costs to install the complete suite?
I don't remember if there was the same button in the past. I do not think so.

 

[MacDefender]

Maybe there's a language barrier here, but that button feels to me like it clearly means it will install the full Emsisoft product, and that clicking it signifies consent. I've installed and uninstalled Emsisoft products many times and in my experience their uninstaller does function as advertised and there is no need to restore your machine from a backup or distrust the product.

FWIW, I feel the Emsisoft Emergency Kit is more than fair and not at all predatory. They are giving you, for free and not even requiring registration, the complete function of their dual engine plus cloud scanner with the latest signatures. Other than that button to install a trial of their real product, they are not doing anything else like spamming your registration email account or showing intrusive popups within the app.

 

[lokamoka820]

I think it is not about Emsisoft alone, all security companies now have a button like this inside their products, even in paid versions they try to advertise the more expensive product (like Pro, Ultimate, etc.).

But you have a view point here, I think with install or remove products a confirmation dialog will make the user understand the situation better.

 

[IoSonoPiero]

I think it is not about Emsisoft alone, all security companies now have a button like this inside their products, even in paid versions they try to advertise the more expensive product (like Pro, Ultimate, etc.).

But you have a view point here, I think with install or remove products a confirmation dialog will make the user understand the situation better.

Thanks.

 

[kailyn]

Hello people,

I recently used the Emsisoft Emergency Kit to get a second opinion on the state of my system. After completing the scan, a popup appeared with a button that said "Install Emsisoft Protection." This did not come with any additional warnings; it simply installed the trial version of Emsisoft without my consent.

I do not recall where the company Emsisoft is based, but I want to remind everyone that installing something without my consent in my country could be illegal.

I understand that this might be a minor issue for some, but I believe it is important to be transparent about these practices. I would appreciate any feedback or suggestions on how to handle this situation.



Can @Emsisoft help me understand why this is happening?

"Install Emsisoft Protection" means "Install the Emsisoft Product." There is also an entire paragraph in that notice pane that provides the context.

If you downloaded EEK and ran it, then by doing so you agreed to the Emsisoft EULA. That EULA states that you agree to be accountable and responsible for whatever you do or whatever happens while using the software, and you agree that Emsisoft assumes no blame or liability. That EULA also extends to when you selected the "Install Emsisoft Protection."

The word "Install" means install the software. It does not mean install some module.

This is a perfect example of a user not knowing how things work. Then it appears there is a language\interpretation issue here. Now you are upset with Emsisoft as if it did something misleading or illegal.

Emsisoft is not doing anything underhanded, misleading, unethical or illegal.

 

[IoSonoPiero]

"Install Emsisoft Protection" means "Install the Emsisoft Product." There is also an entire paragraph in that notice pane that provides the context.

If you downloaded EEK and ran it, then by doing so you agreed to the Emsisoft EULA. That EULA states that you agree to be accountable and responsible for whatever you do or whatever happens while using the software, and you agree that Emsisoft assumes no blame or liability. That EULA also extends to when you selected the "Install Emsisoft Protection."

The word "Install" means install the software. It does not mean install some module.

This is a perfect example of a user not knowing how things work. Then it appears there is a language\interpretation issue here. Now you are upset with Emsisoft as if it did something misleading or illegal.

Emsisoft is not doing anything underhanded, misleading, unethical or illegal.

Hello @kailyn,
I'm not upset with anyone.
I've used Emsisoft (the paid product) for all of my devices in the past.
I think it's a good product, as I've said.

You and others insist that it's a language/interpretation issue. Ok. Maybe. But I think that button at the end of the scanning must show a pop-up telling that it's installing something else.

I currently use Linux, so I can't use Emsisoft on my Laptop (to be honest, I use KVRT), and in dual boot, I wanted to have something different from KVRT (you know, a lot is talking about Kaspersky these days), so I remembered EEK for Windows.

Other PCs in my house use Bitdefender, Emsisoft's antivirus engine.
I repeat, mine was a provocation. But the language barrier is only for me, apparently.

 

[rashmi]

You walked right into the vendor's trap, my friend - they're masters of the art of persuasion, and you were an easy target!

 

[kailyn]

I repeat, mine was a provocation.

What provoked you? I am not understanding what you mean by "mine was a provocation." That is not even standard English.

 

[IoSonoPiero]

I apologize if I'm unable to be understood.
English is a second language, and maybe I'm not proficient.
My statement was a provocation -> intended to cause a discussion about something that happened.