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<blockquote data-quote="cofer123" data-source="post: 1066847" data-attributes="member: 92976">I subscribe to the annual 2TB plan since 2018, on two different accounts for a total of 4TB. Last month, on October 16th, I renewed my subscriptions as usual. Credit card was charged and everything seemed alright, until a week after I receive an e-mail claiming my subscription was successfully canceled on one account, per my request (which I didn&#039;t). I instantly lost all my storage quota and Google One benefits for that account, despite already paying for a whole year.Once that happens, you lose access to advanced support and any chance of contacting a human being to try and solve the situation. Luckily I found I could still chat with people on the Google One sales department, so I managed to explain the situation and they kept raising me until I reached someone on the technical team of Google. The whole process took around an hour between showing proof of payment, showing the issue I was facing, and waiting as the person I was talking to reached out to the higher ups on the tech area. To sum it up, somehow there was an error processing my renewal which ended up renewing it for a much shorter period of time instead of the entire year. Still, the only resolution was they canceling and refunding my purchase so that I could subscribe a second time. So far so good.While I was trying to figure out what happened, I stumbled upon quite a few reports of users with the same situation on Google&#039;s reddit, and it seems to be still going on for other people to this day as well as this data loss fiasco. They&#039;ve screwed something up big on their end recently and still haven&#039;t figured it out.</blockquote>

[QUOTE="cofer123, post: 1066847, member: 92976"] I subscribe to the annual 2TB plan since 2018, on two different accounts for a total of 4TB. Last month, on October 16th, I renewed my subscriptions as usual. Credit card was charged and everything seemed alright, until a week after I receive an e-mail claiming my subscription was successfully canceled on one account, per my request (which I didn't). I instantly lost all my storage quota and Google One benefits for that account, despite already paying for a whole year. Once that happens, you lose access to advanced support and any chance of contacting a human being to try and solve the situation. Luckily I found I could still chat with people on the Google One sales department, so I managed to explain the situation and they kept raising me until I reached someone on the technical team of Google. The whole process took around an hour between showing proof of payment, showing the issue I was facing, and waiting as the person I was talking to reached out to the higher ups on the tech area. To sum it up, somehow there was an error processing my renewal which ended up renewing it for a much shorter period of time instead of the entire year. Still, the only resolution was they canceling and refunding my purchase so that I could subscribe a second time. So far so good. While I was trying to figure out what happened, I stumbled upon quite a few reports of users with the same situation on Google's reddit, and it seems to be still going on for other people to this day as well as this data loss fiasco. They've screwed something up big on their end recently and still haven't figured it out. [/QUOTE]

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