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Software Troubleshooting
Start application icons missing, unable to open. Calculator/Paint etc
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<blockquote data-quote="Logethica" data-source="post: 538922" data-attributes="member: 53555"><p>How about this [USER=54732]@terrya86[/USER] <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p>from <a href="http://www.thecomputergroup.com/blog/how-to-restore-missing-desktop-icons-and-start-menu-items-after-malwarevirus-infection" target="_blank">thecomputergroup.com</a></p><p></p><p><strong><span style="font-size: 15px">How to restore missing desktop icons and start menu items after malware/virus infection-</span></strong></p><p><strong><span style="font-size: 15px"></span></strong></p><p><span style="font-size: 15px"><span style="font-size: 15px">First, after your computer is cleaned of any infections, run <a href="http://download.bleepingcomputer.com/grinler/unhide.exe" target="_blank">unhide.exe</a>. This program will change the attributes on every file on your hard drive to make them visible again.</span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><em><span style="font-size: 15px">Note: Some anti-virus programs may flag this file as suspicious. If that is the case, temporarily disable your anti-virus program and download unhide.exe again.</span></em></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px">Sometimes, even after running unhide.exe, your start menu items are still missing. To fix this, you must locate a temporary directory called SMTMP and copy/paste the shortcuts into your user accounts start menu folder.</span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px">For Vista and Windows 7 machines, browse to:</span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"><strong>C:\Users\%username%\AppData\Local\Temp\SMTMP</strong></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px">Inside the SMTMP folder, you should see three folders, 1, 2, and 4.</span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px">Folder 1 contains your start menu icons. Folder 2 contains your Quick Launch items and folder 4 contains your desktop icons.</span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px">To restore your start menu items, browse into folder 1 and then into the Programs folder. Select all of the folders by using CTRL+A or Edit-->Select All, then right click and "Copy" or click Edit-->Copy.</span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px">This will copy the program folders and shortcuts to the clipboard. Next, you want to Paste those items into your start menu.</span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px">With Windows 7, the location of the start menu items changed. I find the easiest way to restore the shortcuts it to go to:</span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"><strong>C:\Program Data\Microsoft\Windows\Start Menu</strong></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px">If the Program Data folder is not visible, you will need to change your Folder View Options and enable the display of hidden and system files. You can find these options by going to Control Panel --> Folder Options.</span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px">Once you can see the Program Data folder, go inside the Programs folder and right click and Paste, or click Edit-->Paste.</span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px">This should restore your start menu items.</span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"><em>Note: Some disk cleanup utilities such as <a href="http://www.piriform.com/" target="_blank">CCleaner</a> may delete the SMTMP folder. Make sure to not run CCleaner until after you have recovered your desktop icons and start menu icons.</em></span></span></p><p><span style="font-size: 15px"><span style="font-size: 15px"></span></span></p><p><span style="font-size: 15px"></span></p></blockquote><p></p>
[QUOTE="Logethica, post: 538922, member: 53555"] How about this [USER=54732]@terrya86[/USER] :) from [URL='http://www.thecomputergroup.com/blog/how-to-restore-missing-desktop-icons-and-start-menu-items-after-malwarevirus-infection']thecomputergroup.com[/URL] [B][SIZE=4]How to restore missing desktop icons and start menu items after malware/virus infection- [/SIZE][/B] [SIZE=4][SIZE=4]First, after your computer is cleaned of any infections, run [URL='http://download.bleepingcomputer.com/grinler/unhide.exe']unhide.exe[/URL]. This program will change the attributes on every file on your hard drive to make them visible again. [/SIZE] [I][SIZE=4]Note: Some anti-virus programs may flag this file as suspicious. If that is the case, temporarily disable your anti-virus program and download unhide.exe again.[/SIZE][/I] [SIZE=4] Sometimes, even after running unhide.exe, your start menu items are still missing. To fix this, you must locate a temporary directory called SMTMP and copy/paste the shortcuts into your user accounts start menu folder. For Vista and Windows 7 machines, browse to: [B]C:\Users\%username%\AppData\Local\Temp\SMTMP[/B] Inside the SMTMP folder, you should see three folders, 1, 2, and 4. Folder 1 contains your start menu icons. Folder 2 contains your Quick Launch items and folder 4 contains your desktop icons. To restore your start menu items, browse into folder 1 and then into the Programs folder. Select all of the folders by using CTRL+A or Edit-->Select All, then right click and "Copy" or click Edit-->Copy. This will copy the program folders and shortcuts to the clipboard. Next, you want to Paste those items into your start menu. With Windows 7, the location of the start menu items changed. I find the easiest way to restore the shortcuts it to go to: [B]C:\Program Data\Microsoft\Windows\Start Menu[/B] If the Program Data folder is not visible, you will need to change your Folder View Options and enable the display of hidden and system files. You can find these options by going to Control Panel --> Folder Options. Once you can see the Program Data folder, go inside the Programs folder and right click and Paste, or click Edit-->Paste. This should restore your start menu items. [I]Note: Some disk cleanup utilities such as [URL='http://www.piriform.com/']CCleaner[/URL] may delete the SMTMP folder. Make sure to not run CCleaner until after you have recovered your desktop icons and start menu icons.[/I] [/SIZE] [/SIZE] [/QUOTE]
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