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Windows Malware Removal Help & Support
Struggling to eradicate MySearchDial
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<blockquote data-quote="redxdress" data-source="post: 188289" data-attributes="member: 21607"><p>Hi, sorry if I am posting the same thing more than once - I'm not sure what will appear where since it's my first time using this forum.</p><p></p><p>I can't seem to get rid of MySearchDial. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite112" alt=":mad:" title="Mad :mad:" loading="lazy" data-shortname=":mad:" /></p><p></p><p>I followed the instructions found <a href="http://malwaretips.com/blogs/start-mysearchdial-removal/" target="_blank">here</a> although there were a few differences such as, originally in IE (which I rarely use anyway), MySearchDial did not appear where I would have expected under Toolbars and Extensions. I deleted it anywhere that it did show up, such as Search Providers.</p><p></p><p>In general, I followed each instruction to the best of my ability including running MalwareBytes and HitmanPro. Everything was looking normal. However MalwareBytes continues to run scans and find what appear to be MySearchDial files connected to Firefox. It always suggests Quarantine and I just click along with this. </p><p></p><p>I also tried opening IE again as a test. A pop-up message quickly appeared and disappeared, but I saw it long enough to read that it was resetting to my chosen/default homepage of MYSEARCHDIAL again, and I was not given a choice about this! When I attempted to find and delete it from the Settings menus again, it doesn't even appear anymore. Also when I reset the homepage to default, it is still automatically the MySearchDial start page. </p><p></p><p>At the moment I am re-running both MalwareBytes and HitmanPro, but am otherwise out of ideas.</p><p></p><p>I don't know if this is relevant but before my computer was serviced, I had Norton 360 installed. It's been recommended I install AVG instead but I haven't done this yet, so technically there is no other protection at the moment besides MalwareBytes, HitmanPro, and whatever Windows can do by itself.</p></blockquote><p></p>
[QUOTE="redxdress, post: 188289, member: 21607"] Hi, sorry if I am posting the same thing more than once - I'm not sure what will appear where since it's my first time using this forum. I can't seem to get rid of MySearchDial. >:( I followed the instructions found [URL='http://malwaretips.com/blogs/start-mysearchdial-removal/']here[/URL] although there were a few differences such as, originally in IE (which I rarely use anyway), MySearchDial did not appear where I would have expected under Toolbars and Extensions. I deleted it anywhere that it did show up, such as Search Providers. In general, I followed each instruction to the best of my ability including running MalwareBytes and HitmanPro. Everything was looking normal. However MalwareBytes continues to run scans and find what appear to be MySearchDial files connected to Firefox. It always suggests Quarantine and I just click along with this. I also tried opening IE again as a test. A pop-up message quickly appeared and disappeared, but I saw it long enough to read that it was resetting to my chosen/default homepage of MYSEARCHDIAL again, and I was not given a choice about this! When I attempted to find and delete it from the Settings menus again, it doesn't even appear anymore. Also when I reset the homepage to default, it is still automatically the MySearchDial start page. At the moment I am re-running both MalwareBytes and HitmanPro, but am otherwise out of ideas. I don't know if this is relevant but before my computer was serviced, I had Norton 360 installed. It's been recommended I install AVG instead but I haven't done this yet, so technically there is no other protection at the moment besides MalwareBytes, HitmanPro, and whatever Windows can do by itself. [/QUOTE]
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