Stubborn FBI Virus

[tlr52]

Have used the Hitman site. Downloaded the kickstart to USB from clean computer. Followed directions on starting infected system, HP 4530s. Found several malware issues and quarantined them. Rebooted and same FBI screen comes up. Re-ran the kickstart and it indicates nothing found. Have attempted the safe mode and safe mode with networking, only to have system force restart and return to FBI screen. Have attempted to recover to a prior date and it indicates that the recovery is not on and the system will not allow to choose on.

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
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Please try to boot the computer in safe mode, Safe mode with Networking or Safe mode with command Prompt... Please let me know if any of this option is working...




<h3>STEP 1 : Steps to Start your computer in Safe Mode</h3>
<ol><li>Remove all floppy disks, CDs, and DVDs from your computer, and then <>restart your computer</>.</li>
<li><>Press and hold the F8 key as your computer restarts</>.Please keep in mind that you need to press the F8 key <>before the Windows start-up logo appears</>.
<em>Note</em>: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", <>tap the "F8 key" continuously</> until you get the Advanced Boot Options screen.</li>
<li>On the Advanced Boot Options screen, use the arrow keys to <>highlight Safe Mode with Networking</> , and then <>press ENTER</>.
<img title="Safe Mode with Networking screen" src="http://malwaretips.com/images/removalguide/safemode.jpg" alt="[Image: Safemode.jpg]" width="539" height="292" border="0" /></li>
</ol>
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[tlr52]

When I go into safe mode with networking, asks for password and when I put in in, systems boots normally and the FBI page appears

 

[kuttus]

Stage -1

• Download Norton Bootable Recovery Tool from this link.
• Save the Norton Bootable Recovery Tool on your computer Desktop.
• After completing the Download Open the File that you saved on the Desktop. It will start the Norton Download Manager as shown below.
  
  http://123pcworld.com/MalwareTips/DownloadManager.PNG
  
• When the download finishes, the Norton Bootable Recovery Tool Wizard starts automatically.
• In the Norton Bootable Recovery Tool Wizard, click Agree & Install to accept the User License Agreement.
  
  If you want to change the default install location, click Install Options, and then click Browse to locate the new install location.
  
• Follow the on-screen instructions to create the Norton Bootable Recovery Tool on a CD/DVD media or USB key.
  
  http://123pcworld.com/MalwareTips/NBRT.PNG
  
• It will by Default Select your CD/DVD Writer , if it is not select your CD/DVD Writer and click on Next...
  
  http://123pcworld.com/MalwareTips/NBRT-2.PNG
  
• Now you have to Insert a Blank CD/DVD into your CD/DVD Writer and press on Ok. It will take some time to complete the Bootable Recovery Drive Creation.
  
  http://123pcworld.com/MalwareTips/NBRT-3.PNG
  

Stage -2

• Insert the recovery media in the infected computer and start your computer from the recovery media. The recovery media can be a Norton Bootable Recovery Tool CD, DVD, USB key.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• Read the License Agreement, type your product key, and then click I Agree. (I will send you product key in PM )
• In the Norton Bootable Recovery Tool window, click Norton Advanced Recovery Scan.
• Click Start Scan.
• When the scan finishes, remove the recovery media from the drive or USB port, and restart your computer.

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