Solved Supporter 1.80 - Costmin

[jmyee95]

Hello TwinHeadedEagle or Others,

My machine is also infected with Costmin malware, like many users you have already helped. I noticed that you were writing the scripts specifically for the users machine, so I didn't want to go any further without asking for assistance from you. I have already downloaded Farbar Recovery Scan Tool and have already attached the "FRST.txt & Addition.txt" logs to this thread. I'm sure you are getting tired of these Costmin requests, but I do not want to ruin my machine by following the directions you've posted specifically for another users computer. Thank you in advance!

- Justin

 

[TwinHeadedEagle]

Hi,

Before we begin, I want you to have this in mind:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.

First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):
- Adobe Reader X
- Supporter 1.80

Latest versions Adobe Reader available here --> http://www.java.com/en/ and here http://get.adobe.com/uk/reader/
Make sure to uncheck optional offers.

***** NEXT *****​

Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Open FRST, and click Fix. Attach me that report after it is finished.

 

[jmyee95]

TwinHeadedEagle,

Thank you for the reply and help. I have uninstalled Adobe Reader X but Supporter 1.80 would not uninstall. I ran the fix with your file and here is the log.

Thank you,

Justin

 

[TwinHeadedEagle]

Ok, tell me how is situation now?

 

[jmyee95]

The computer is running the same as before and "Supporter 1.80" is still in my add or remove programs feature.

 

[TwinHeadedEagle]

Please download zoek.zip or zoek.rar by smeenk (

) from here or here and save it to your Desktop.
Unpack the archive...

• Close any open browsers
• Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:
  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
  
  

  createsrpoint;
  gpt.ini;z 
  C:\Windows\System32\GroupPolicy;v
  C:\Windows\SysWOW64\GroupPolicy;v 
  StandardSearch; 
  installer-list; 
  installedprogs; 
  uninstall-list;

• Click on
  
  button.
  Please wait until a logreport will open (this can be after reboot)
  
• Save notepad to your Desktop and attach here zoek-results.log
  Note: It will also create a log in the C:\ directory named "zoek-results.log"

 

[jmyee95]

I attempted to uninstall it again and the following dialogue box appeared.

 

[jmyee95]

I'm having a hard time with Zoek, how long does it normally take to open? I click on the .exe and nothing happens for at least 30 min now. I've disabled my anti-virus and tried running it as administrator as well.

Thanks,

Justin

 

[TwinHeadedEagle]

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.

• Click on the Scan button.
• After the scan has finished click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• Post logfile will also be saved in the C:\AdwCleaner folder.

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:

• Type Costmin into the Search: field in FRST then click the Search Registry button.
• FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
• Please attach it to your reply.

 

[jmyee95]

Here are the two logs.

 

[TwinHeadedEagle]

Very good, how is computer now?

 

[jmyee95]

Supporter 1.80 is no longer in my programs list. Thank you!

 

[TwinHeadedEagle]

Ok, then we're done here


For future protection I can recommend you:
- Adblock --> https://adblockplus.org/en/chrome
- Unchecky --> http://unchecky.com/



• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.