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Software Troubleshooting
System restore taking 4ever!
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<blockquote data-quote="comfortablynumb15" data-source="post: 384031" data-attributes="member: 36325"><p>Okay, so you had a BSOD (the blue screen) while it was trying to reboot so that <em>probably</em> means there is some file corruption going on there or possibly Avira had a conflict with something during the process. I think at this point, in order to avoid any other damage to the system you should break out that Windows DVD if you have it. You can try to cold boot the system first by turning the power button off and back on again, but that can also cause more problems. If you can get the system restarted from a cold boot, and this machine is a big box brand like Gateway or Dell you can try to use the restore partition they all put on their systems these days. Usually it will be listed under the Startup menu where all the other programs are listed. HP I know uses restore partitions, so if you can get the system to at least show the desktop again, try to do it that way.</p><p></p><p> Be aware though that you may end up needing to let the restore process set the system back to its factory state, so you may lose some things. I wish I could give you more help, but it's very difficult to diagnose such issues over the internet a lot of times. Hopefully someone here knows a heck of a lot more than I and can see you through this. I'll keep an eye on this thread of course and help in any way I know how.</p></blockquote><p></p>
[QUOTE="comfortablynumb15, post: 384031, member: 36325"] Okay, so you had a BSOD (the blue screen) while it was trying to reboot so that [I]probably[/I] means there is some file corruption going on there or possibly Avira had a conflict with something during the process. I think at this point, in order to avoid any other damage to the system you should break out that Windows DVD if you have it. You can try to cold boot the system first by turning the power button off and back on again, but that can also cause more problems. If you can get the system restarted from a cold boot, and this machine is a big box brand like Gateway or Dell you can try to use the restore partition they all put on their systems these days. Usually it will be listed under the Startup menu where all the other programs are listed. HP I know uses restore partitions, so if you can get the system to at least show the desktop again, try to do it that way. Be aware though that you may end up needing to let the restore process set the system back to its factory state, so you may lose some things. I wish I could give you more help, but it's very difficult to diagnose such issues over the internet a lot of times. Hopefully someone here knows a heck of a lot more than I and can see you through this. I'll keep an eye on this thread of course and help in any way I know how. [/QUOTE]
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