Wireless carrier T-Mobile on Monday suffered a major outage in the United States that impacted service at other carriers as well, and it ended up being reported as a “massive” distributed denial of service (DDoS) attack.
The incident started around noon and continued to impact T-Mobile’s network throughout the day, leaving millions without voice and text service. For some, data connectivity was also impacted.
Hours into the outage, T-Mobile President of Technology Neville Ray took it to Twitter to announce that the carrier was working on resolving the issue, which spurred a long wave of negative responses from discontent customers. “Our engineers are working to resolve a voice and data issue that has been affecting customers around the country. We’re sorry for the inconvenience and hope to have this fixed shortly,” he
said.
Other carriers were also affected by the incident, but reportedly
blamed the experienced technical issues on the outage impacting T-Mobile’s network.
In a
statement on late Monday, T-Mobile CEO Mike Sievert said that the issue impacted customers across the country, noting that, despite recovery efforts, it would still take several more hours to fully restore services. “This is an IP traffic related issue that has created significant capacity issues in the network core throughout the day,” he revealed. According to Sievert, data services remained operational throughout the outage, but many users complained about their inability to access online services.
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