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TDSSkiller and combofix do not work on my computer, what next?
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<blockquote data-quote="Fiery" data-source="post: 90368" data-attributes="member: 9"><p>Hello,</p><p></p><p>A few things I want to ask you. </p><p></p><p>That's odd, you can't access your account in system recovery? Did you see the following prompts when you try to access system recovery with a CD? </p><p></p><p><img src="http://0.tqn.com/d/pcsupport/1/0/o/4/-/-/windows-vista-startup-repair-4.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></p><p></p><p><img src="http://www.cheap-computing.com/image-files/windows_logo_stuck_on_screen_vista_startup_repair_3.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></p><p></p><p><img src="http://www.cheap-computing.com/image-files/windows_logo_stuck_on_screen_vista_startup_repair_4.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></p><p></p><p>Also, after you click <strong>Repair your computer</strong> and selected the operating system, are there other user accounts that you can access? There may be an account called Adminastrator account. Try all the user accounts that it gives you.</p><p></p><p>Also, when you booted with the Vista CD, did you change the BIOS to boot from the CD ROM? If not, please try again but this time, change the BIOS to boot from CD ROM rather than the default. Here is a link with instructions on how to change the boot order. http://helpdeskgeek.com/how-to/change-boot-order-xp-vista/</p><p></p><p>If you are still uncertain on how to change the BIOS setting, let me know what is your PC's manufacturer.</p><p></p><p>Lastly, have you try booting into safe mode or safe mode with networking? <a href="http://windows.microsoft.com/en-CA/windows-vista/Start-your-computer-in-safe-mode" target="_blank">Instructions to boot into Safe Mode</a></p><p></p><p>If safe mode work and windows loads, plug in your flash drive and run FRST and do a scan with it, if possible.</p><p></p><p></p><p>If nothing works, we can try one more solution by making a bootable CD. </p><p></p><p>Please print these instruction out so that you know what you are doing</p><ul> <li data-xf-list-type="ul">Download <a href="http://oldtimer.geekstogo.com/OTLPENet.exe" target="_blank">OTLPENet.exe</a> to your desktop</li> <li data-xf-list-type="ul">Download <a href="http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/" target="_blank">Farbar Recovery Scan Tool</a> and save it to a flash drive.</li> <li data-xf-list-type="ul">Download<a href="http://www.bleepingcomputer.com/download/listparts/dl/77/" target="_blank"> List Parts</a> and save it to the flash drive also.</li> <li data-xf-list-type="ul">Ensure that you have a blank CD in the drive</li> <li data-xf-list-type="ul">Double click<strong> OTLPENet.exe</strong> and this will then open imgburn to burn the file to CD</li> <li data-xf-list-type="ul">Reboot your system using the boot CD you just created.<br /> Note : If you do not know how to set your computer to boot from CD follow the steps <a href="http://www.hiren.info/pages/bios-boot-cdrom" target="_blank">here</a></li> <li data-xf-list-type="ul">Wait for the CD to detect your hardware and load the operating system</li> <li data-xf-list-type="ul">Your system should now display a Reatogo desktop<br /> <strong>Note : as you are running from CD it is not exactly speedy</strong></li> <li data-xf-list-type="ul">Insert the USB with FRST</li> <li data-xf-list-type="ul">Locate the flash drive with FRST and double click</li> <li data-xf-list-type="ul">The tool will start to run.</li> <li data-xf-list-type="ul">When the tool opens click Yes to disclaimer.</li> <li data-xf-list-type="ul">Press <strong>Scan</strong> button.</li> <li data-xf-list-type="ul">It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.</li> <li data-xf-list-type="ul">Next click List Parts and then click <strong>Scan </strong><br /> It will make a log Results.txt on the flash drive. Please copy and paste it to your reply.</li> </ul></blockquote><p></p>
[QUOTE="Fiery, post: 90368, member: 9"] Hello, A few things I want to ask you. That's odd, you can't access your account in system recovery? Did you see the following prompts when you try to access system recovery with a CD? [img]http://0.tqn.com/d/pcsupport/1/0/o/4/-/-/windows-vista-startup-repair-4.jpg[/img] [img]http://www.cheap-computing.com/image-files/windows_logo_stuck_on_screen_vista_startup_repair_3.jpg[/img] [img]http://www.cheap-computing.com/image-files/windows_logo_stuck_on_screen_vista_startup_repair_4.jpg[/img] Also, after you click [b]Repair your computer[/b] and selected the operating system, are there other user accounts that you can access? There may be an account called Adminastrator account. Try all the user accounts that it gives you. Also, when you booted with the Vista CD, did you change the BIOS to boot from the CD ROM? If not, please try again but this time, change the BIOS to boot from CD ROM rather than the default. Here is a link with instructions on how to change the boot order. http://helpdeskgeek.com/how-to/change-boot-order-xp-vista/ If you are still uncertain on how to change the BIOS setting, let me know what is your PC's manufacturer. Lastly, have you try booting into safe mode or safe mode with networking? [url=http://windows.microsoft.com/en-CA/windows-vista/Start-your-computer-in-safe-mode]Instructions to boot into Safe Mode[/url] If safe mode work and windows loads, plug in your flash drive and run FRST and do a scan with it, if possible. If nothing works, we can try one more solution by making a bootable CD. Please print these instruction out so that you know what you are doing [list] [*]Download [url=http://oldtimer.geekstogo.com/OTLPENet.exe]OTLPENet.exe[/url] to your desktop [*]Download [url=http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/]Farbar Recovery Scan Tool[/url] and save it to a flash drive. [*]Download[url=http://www.bleepingcomputer.com/download/listparts/dl/77/] List Parts[/url] and save it to the flash drive also. [*]Ensure that you have a blank CD in the drive [*]Double click[b] OTLPENet.exe[/b] and this will then open imgburn to burn the file to CD [*]Reboot your system using the boot CD you just created. Note : If you do not know how to set your computer to boot from CD follow the steps [url=http://www.hiren.info/pages/bios-boot-cdrom]here[/url] [*]Wait for the CD to detect your hardware and load the operating system [*]Your system should now display a Reatogo desktop [b]Note : as you are running from CD it is not exactly speedy[/b] [*]Insert the USB with FRST [*]Locate the flash drive with FRST and double click [*]The tool will start to run. [*]When the tool opens click Yes to disclaimer. [*]Press [b]Scan[/b] button. [*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply. [*]Next click List Parts and then click [b]Scan [/b] It will make a log Results.txt on the flash drive. Please copy and paste it to your reply.[/list] [/QUOTE]
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