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TDSSkiller and combofix do not work on my computer, what next?
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<blockquote data-quote="Nigel" data-source="post: 91598" data-attributes="member: 3915"><p>I uninstalled AVG 2013, and then ran Combofix. That worked all the way through to the prompt that no programs should be run until the log had been produced. The screen and mouse then froze, and remained that way until I shut the computer down.</p><p></p><p>I used the version of combofix downloaded yesterday. Should it have been a fresh version?</p><p></p><p>I also have malwarebutes on my desktop. Should I use that when it comes to it? It will also mean reconnecting the infected computer to the internet, I guess. Is that okay? For the past few days, I have been downloading stuff onto my laptop and flash drive. I have then run desktop progams from the flash drive.</p><p></p><p>Request instructions!</p></blockquote><p></p>
[QUOTE="Nigel, post: 91598, member: 3915"] I uninstalled AVG 2013, and then ran Combofix. That worked all the way through to the prompt that no programs should be run until the log had been produced. The screen and mouse then froze, and remained that way until I shut the computer down. I used the version of combofix downloaded yesterday. Should it have been a fresh version? I also have malwarebutes on my desktop. Should I use that when it comes to it? It will also mean reconnecting the infected computer to the internet, I guess. Is that okay? For the past few days, I have been downloading stuff onto my laptop and flash drive. I have then run desktop progams from the flash drive. Request instructions! [/QUOTE]
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