Solved Trouble getting rid of THIS COMPUTER HAS BEEN BLOCKED MoneyPak scam

[Alan Iglesias]

Please Help! HitmanPro boot option #2 not working!

Here's what I tried:

1 - Successfully created HitmanPro USB Boot drive on uninfected machine
2 - When booting infected machine with USB drive, option #1 fails
3 - When booting infected machine with USB drive, option #2 boots but after starting Win7 virus screen comes back and does not go away
4 - Waiting at win7 logon prompt does not cause HitmanPro to run

Thanks for your help!

-Alan

 

[TwinHeadedEagle]

Hi,

Before we begin, I want you to have this in mind:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to eveyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.

Ok, we will burn required tools on your USB.


Please download the following tools on your Desktop:

1. Farbar Recovery Scan Tool x64
2. Rufus
3. Windows 7 RC x64

• Insert your USB and then start Rufus
• Select the ISO file win7 64bit rc.iso on the desktop via the ISO icon.

• Under the Device select your USB Flash.
• Press Start
• When the process is complete, copy Farbar Recovery Scan Tool x64 on this USB

• Insert USB into infected computer and power on the computer. Now you need to set your computer to boot from USB. In order to do that, follow this guide.
• When you boot from USB, you will see image like this:

• Click Repair your computer
• Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.

In the next menu, use the arrow keys on the keyboard to highlight Command Prompt and press Enter.

• In the command window type in notepad and press Enter.
• When notepad opens, click File and select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst64.exe and press Enter.

Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run. When the tool opens click Yes to disclaimer.
• Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.

 

[Alan Iglesias]

Thanks so much, Eagle - I'm going in!

I'll be sure to let you know how I do...

-Alan

 

[Alan Iglesias]

Eagle, please help...your link to Windows 7 RC x64 no longer works!

Thanks,

-Alan

 

[TwinHeadedEagle]

Try again, sorry

 

[Alan Iglesias]

Downloading now...Question: How large must the USB FlashDrive be?

-Alan

 

[TwinHeadedEagle]

1gb will be ok

 

[Alan Iglesias]

Thanks! Working...

-Alan

 

[Alan Iglesias]

OK...
...Bootable USB is created
...Furbar copied to it
...USB boot on the infected computer successfull...

Now: Infected computer does not boot!

"WIndows Failed to Start"
and
"Info: Windows failed to load because the kernel is missing, or corrupt"

What next?

-Alan

 

[TwinHeadedEagle]

You need to boot from USB...

 

[Alan Iglesias]

I did! See my above steps...

I clearly chose the USB from the boot list..

Should I re-make the USB bootable drive?

-Alan

 

[TwinHeadedEagle]

USB is bootable, you just need to boot it properly and to do FRST scan.

 

[Alan Iglesias]

>>USB is bootable, you just need to boot it properly and to do FRST scan.

HIghly aware of that. I assure you I booted from the USB..

I will try with Win7 setup disk...

-Alan

 

[Alan Iglesias]

Win7 Setup disk worked suscessfully.

Farbar scan has run...

FRST.txt is attached...

-Alan

 

[TwinHeadedEagle]

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....

• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your USB flashdrive.

>> Exit out of Recovery Environment and post me the log please.



Try to boot Windows normally...

 

[Alan Iglesias]

Fixlog.txt attached...

-Alan

 

[Alan Iglesias]

Infected computer boots normally!

Well, nearly normally - there is a RunDLL error after bootup:

Problem starting/finding C:\PROGRA~3\E0A2D9-1\sjrkks7.cpp

I'm sure we have more work to do...

-Alan

 

[TwinHeadedEagle]

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Alan Iglesias]

FRST.txt and Addition.txt attached!

-Alan

 

[TwinHeadedEagle]

Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Open FRST, and click Fix. Attach me that report after it is finished.

***** NEXT *****​

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.

• Click on the Scan button.
• After the scan has finished click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• Post logfile will also be saved in the C:\AdwCleaner folder.