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Windows Malware Removal Help & Support
Trouble with new FBI ransomware virus
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<blockquote data-quote="edtrx65" data-source="post: 121240" data-attributes="member: 8325"><p>Thanks for all of your help in trying to rid my PC of this ransomware trojan. I wish I had the easier one to delete, but as other forums have mentioned it is getting more difficult to delete.</p><p>I took a look at the above scan log and noticed that there was malware still present on my PC along with two instances of "Zero Access" programs as seen here:</p><p></p><p>ZeroAccess:</p><p>C:\Windows\Installer\{60d3883d-ede6-cba3-2c1b-65724798c5cf}</p><p>C:\Windows\Installer\{60d3883d-ede6-cba3-2c1b-65724798c5cf}\@</p><p></p><p>ZeroAccess:</p><p>C:\Users\ED\AppData\Local\{60d3883d-ede6-cba3-2c1b-65724798c5cf}</p><p>C:\Users\ED\AppData\Local\{60d3883d-ede6-cba3-2c1b-65724798c5cf}\@</p><p>C:\Users\ED\AppData\Local\{60d3883d-ede6-cba3-2c1b-65724798c5cf}\L</p><p>C:\Users\ED\AppData\Local\{60d3883d-ede6-cba3-2c1b-65724798c5cf}\U</p><p></p><p>Other Malware:</p><p>===========</p><p>C:\Users\ED\UPDATE.EXE</p><p>C:\ProgramData\kp_0loor.pad</p><p>C:\ProgramData\ntuser.dat</p><p></p><p>I havde also seen some corrupt files mentioned at the top of the scan log and think this in addition to the malware might be preventing me from starting my PC normally.</p><p></p><p>My last option is to either place the Windows CD back into my PC to restore it back to factory settings or to run my Dell DataSafe Restore and Emergency backup, if you can't help me. I have thought of another option, in which I remove my PC's HD and move my files to a PC already loaded with Hitman Pro, FRST, and my Kaspersky Anti-Virus so I can save my files before I try any of the above mentioned options that would reformat my HD.</p><p></p><p>Thnaks for your help!</p></blockquote><p></p>
[QUOTE="edtrx65, post: 121240, member: 8325"] Thanks for all of your help in trying to rid my PC of this ransomware trojan. I wish I had the easier one to delete, but as other forums have mentioned it is getting more difficult to delete. I took a look at the above scan log and noticed that there was malware still present on my PC along with two instances of "Zero Access" programs as seen here: ZeroAccess: C:\Windows\Installer\{60d3883d-ede6-cba3-2c1b-65724798c5cf} C:\Windows\Installer\{60d3883d-ede6-cba3-2c1b-65724798c5cf}\@ ZeroAccess: C:\Users\ED\AppData\Local\{60d3883d-ede6-cba3-2c1b-65724798c5cf} C:\Users\ED\AppData\Local\{60d3883d-ede6-cba3-2c1b-65724798c5cf}\@ C:\Users\ED\AppData\Local\{60d3883d-ede6-cba3-2c1b-65724798c5cf}\L C:\Users\ED\AppData\Local\{60d3883d-ede6-cba3-2c1b-65724798c5cf}\U Other Malware: =========== C:\Users\ED\UPDATE.EXE C:\ProgramData\kp_0loor.pad C:\ProgramData\ntuser.dat I havde also seen some corrupt files mentioned at the top of the scan log and think this in addition to the malware might be preventing me from starting my PC normally. My last option is to either place the Windows CD back into my PC to restore it back to factory settings or to run my Dell DataSafe Restore and Emergency backup, if you can't help me. I have thought of another option, in which I remove my PC's HD and move my files to a PC already loaded with Hitman Pro, FRST, and my Kaspersky Anti-Virus so I can save my files before I try any of the above mentioned options that would reformat my HD. Thnaks for your help! [/QUOTE]
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