Ubisoft Exploited, Users must change their passwords

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Read: Security update regarding your Ubisoft account - please create a new password

How did this happen? Which website was exploited? Where did it come from?
Credentials were stolen and used to illegally access our online network. We can’t go into specifics for security reasons.

Has any of my personal data been compromised?
The intruder was able to access account data including user names, email addresses and encrypted password. To our knowledge, no other personal information (phone numbers, physical addresses etc. was accessed). No personal payment information is stored with Ubisoft, meaning your credit/debit card information was not at risk from this intrusion.

What is an encrypted password?
Passwords are not stored in clear-text but as an obfuscated value. Those cannot be reversed but could be cracked, in particular if the password chosen is weak. This is the reason we are recommending our users to change their password.

I received this Email, following the News that Ubisoft had been compromised.

Security update regarding your Ubisoft account - please create a new password


Dear Member,

We recently found that one of our Web sites was exploited to gain unauthorised access to some of our online systems. We instantly took steps to close off this access, investigate the incident and begin restoring the integrity of any compromised systems.

During this process, we learned that data had been illegally accessed from our account database, including user names, email addresses and encrypted passwords. Please note that no personal payment information is stored with Ubisoft, meaning your debit/credit card information was safe from this intrusion.

As a result, we are recommending that you change the password for your account: [Removed]

To enter your new password, click the link below:
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Out of an abundance of caution, we also recommend that you change your password on any other Web site or service where you use the same or a similar password.

You can find more information here https://support.ubi.com/en-GB/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eYYxCAM .

For any additional support enquiries, please contact our customer service via our support web site at https://support.ubi.com

We sincerely apologise to all of you for the inconvenience. Please rest assured that your security remains our priority.

The Ubisoft team