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Windows Malware Removal Help & Support
UKASH (Cheshire Police) virus help needed
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<blockquote data-quote="Fiery" data-source="post: 107985" data-attributes="member: 9"><p>There are some left-over we need to remove. Don't connect to the internet for now. </p><p></p><p>Download TDSSkiller from <a href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" target="_blank">here</a></p><ul> <li data-xf-list-type="ul">Double-Click on <strong>TDSSKiller.exe</strong> to run the application</li> <li data-xf-list-type="ul">When TDSSkiller opens, click <strong> change parameters </strong> , check the box next to <strong>Loaded modules </strong>. A reboot will be required.</li> <li data-xf-list-type="ul">After reboot, TDSSKiller will run again. Click<strong> Change parameters</strong> again and make sure everything is checked.<br /> <img src="http://img.photobucket.com/albums/v257/MrChalee/clip.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ul">click <strong>Start scan </strong>.<br /> </li> <li data-xf-list-type="ul">If a <strong>suspicious object</strong> is detected, the default action will be <strong>Skip</strong>, click on Continue. (If it saids TDL4/TDSS file system, select <strong>delete</strong>)</li> <li data-xf-list-type="ul">If <strong>malicious objects </strong>are found, ensure <strong>Cure (default)</strong> is selected, then click <strong>Continue</strong> and <strong>Reboot now</strong> to finish the cleaning process.</li> </ul><p></p><p><strong>Attach</strong> the log after (usually <strong>C:\</strong> folder in the form of <strong>TDSSKiller.[Version]_[Date]_[Time]_log.txt</strong></p><p></p><p>If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072</p><p></p><hr /><p></p><p></p><p>Open OTL. Under <strong>custom scan/fixes</strong>, copy and paste the following:</p><p></p><p></p><p></p><p>Then click <strong>Run Fix</strong>. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.</p><p></p><hr /><p></p><p></p><p><span style="color: blue"><strong>Upload a File to Virustotal</strong></span> - Enable your internet for this brief step and disable it after.</p><p>Please visit <a href="http://www.virustotal.com/en/indexf.html" target="_blank"><strong>Virustotal.com</strong></a></p><ul> <li data-xf-list-type="ul">Click the <strong>Browse...</strong> button</li> <li data-xf-list-type="ul">Navigate to the file <strong>C:\windows\rlt8723a_chip_bt40_fw_asic_rom_patch.dll</strong></li> <li data-xf-list-type="ul">Click the <strong>Open</strong> button</li> <li data-xf-list-type="ul">Click the <strong>Send</strong> button</li> <li data-xf-list-type="ul">Copy and paste the results back here.</li> </ul></blockquote><p></p>
[QUOTE="Fiery, post: 107985, member: 9"] There are some left-over we need to remove. Don't connect to the internet for now. Download TDSSkiller from [url=http://support.kaspersky.com/downloads/utils/tdsskiller.exe]here[/url] [list] [*]Double-Click on [b]TDSSKiller.exe[/b] to run the application [*]When TDSSkiller opens, click [b] change parameters [/b] , check the box next to [b]Loaded modules [/b]. A reboot will be required. [*]After reboot, TDSSKiller will run again. Click[b] Change parameters[/b] again and make sure everything is checked. [img]http://img.photobucket.com/albums/v257/MrChalee/clip.jpg[/img] [*]click [b]Start scan [/b]. [*]If a [b]suspicious object[/b] is detected, the default action will be [b]Skip[/b], click on Continue. (If it saids TDL4/TDSS file system, select [b]delete[/b]) [*]If [b]malicious objects [/b]are found, ensure [b]Cure (default)[/b] is selected, then click [b]Continue[/b] and [b]Reboot now[/b] to finish the cleaning process.[/list] [b]Attach[/b] the log after (usually [b]C:\[/b] folder in the form of [b]TDSSKiller.[Version]_[Date]_[Time]_log.txt[/b] If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072 [hr] Open OTL. Under [b]custom scan/fixes[/b], copy and paste the following: Then click [b]Run Fix[/b]. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply. [hr] [color=blue][b]Upload a File to Virustotal[/b][/color] - Enable your internet for this brief step and disable it after. Please visit [url=http://www.virustotal.com/en/indexf.html][b]Virustotal.com[/b][/url] [list] [*]Click the [b]Browse...[/b] button [*]Navigate to the file [b]C:\windows\rlt8723a_chip_bt40_fw_asic_rom_patch.dll[/b] [*]Click the [b]Open[/b] button [*]Click the [b]Send[/b] button [*]Copy and paste the results back here. [/list][/hr][/hr] [/QUOTE]
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