Unsupported Legacy Version Not Allowing Installation of Current Version of Malwarebytes

[LauraA]

Hi;

I downloaded and started to install the current/updated version of Malwarebytes, but received the following message:
"An unsupported Legacy version of the product has been detected. Please uninstall and then try again".
So I tried to uninstall the outdated version of Malwarebytes using the control panel and then again using revo uninstaller, but for both I received this message:
"Message File "C:\Program Files (x86)\Malewarebytes' Anti=Malware\unins000.msg" is missing. Please correct the problem or obtain a new copy of the program."
I also tried to just use the older version, but received the same message again.
I'm stuck, I can't uninstall or use the old version, and the current version won't install until the other one is uninstalled. Please guide me through what I need to do.

 

[nasdaq]

Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove MBAM completely using this uninstaller.

Please download MBAM-clean and save it to your computer Desktop.
Right-click on mbam-clean.exe icon and select Run as administrator to start the tool.
It will ask you to reboot the machine - please do so.
Run the MBAM-clean tool again and reboot when complete. NOTE: DO NOT miss this step.

If you have lost the activation license key information it can be located here

Reinstall MBAM.

Please download Malwarebytes Anti-Malware from here

• Right-click on the MBAM icon and select Run as administrator to run the tool.[/*]
• Click Yes to accept any security warnings that may appear.[/*]
• Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.[/*]
• On the left menu pane click the Settings tab, and then select the Protection tab on the top.[/*]
• Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.[/*]
• Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button[/*]
• Note: The scan may take some time to finish, so please be patient.[/*]
• If potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selected button.[/*]
• While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.[/*]
• The log can also be viewed by clicking the log to select it, then clicking the View Report button.[/*]

p.s.

It this worked or not I suggest you follow the following instructions so that I can help in finding any malware on your system.

Post both logs as requested.

 

[nasdaq]

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