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Urgent, my trip.....
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<blockquote data-quote="Tim Hall" data-source="post: 164521" data-attributes="member: 19016"><p>Hi - sorry for late replying - we're actually moving house so I've had to pack all weekend.</p><p>After finding out about the problems with BT Yahoo accounts I took my life in my hands and went through BT and just thought I'd give you update in case you get anyone else with same problems - turns out there seems to have been a major problem with BT Yahoo mail accounts getting compromised - they won't say how many but it's a *significant* number. I went to the live chat with a BT rep and soon as I said it was a BT Yahoo mail account that had been hacked they phoned me back and got their second level team (whatever that is) to speak to me - went on a shared screen and spent about 20mins on the phone and took me through various menus in their email system and deleted various rogue email settings that had been input by the hackers. Once all traces had been removed I changed all the passwords and both accounts are now apparently clean.Suprisingly enough, the whole thing went pretty well (anyone who has spent chunks of their life on the phone with BT trying to sort out problems will know what I'm talking about) which tends to make me think they know they've got a major problem and are throwing resources at it.</p><p>Anyway, along with what you did we've now got a clean PC , clean email and fast responses</p><p>Many thanks for time, patience and help - really is much appreciated</p><p> </p><p>Unfortunately my wife isn't in Manila asking for euros to be sent to her - she is here telling me to pack another box</p><p> </p><p>Tim</p></blockquote><p></p>
[QUOTE="Tim Hall, post: 164521, member: 19016"] Hi - sorry for late replying - we're actually moving house so I've had to pack all weekend. After finding out about the problems with BT Yahoo accounts I took my life in my hands and went through BT and just thought I'd give you update in case you get anyone else with same problems - turns out there seems to have been a major problem with BT Yahoo mail accounts getting compromised - they won't say how many but it's a *significant* number. I went to the live chat with a BT rep and soon as I said it was a BT Yahoo mail account that had been hacked they phoned me back and got their second level team (whatever that is) to speak to me - went on a shared screen and spent about 20mins on the phone and took me through various menus in their email system and deleted various rogue email settings that had been input by the hackers. Once all traces had been removed I changed all the passwords and both accounts are now apparently clean.Suprisingly enough, the whole thing went pretty well (anyone who has spent chunks of their life on the phone with BT trying to sort out problems will know what I'm talking about) which tends to make me think they know they've got a major problem and are throwing resources at it. Anyway, along with what you did we've now got a clean PC , clean email and fast responses Many thanks for time, patience and help - really is much appreciated Unfortunately my wife isn't in Manila asking for euros to be sent to her - she is here telling me to pack another box Tim [/QUOTE]
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