- Jan 6, 2017
- 835
Los Angeles, San Francisco and West Coast hit hardest; rest of G Suite unaffected.
Google Docs users suddenly found themselves without access to any of their docs, when Docs itself became inaccessible late Wednesday afternoon. While the outage only lasted a few hours for a “significant subset of users,” panic and frustration spread quickly over social media, before service was resumed.
Docs, part of a suite of mainly cloud-based Google products, seemed to be the only part of the ‘G’ suite affected, while other parts of Drive and other Google apps and suites remained available. Strangely the temporary outage only affected certain users, with some staying completely unaffected, while others found themselves completely locked out of all their documents.
US Users Hit By Google Docs Outage
Google Docs issue affected many users, but was quickly resolved.
DownDetector
Google Docs users in Los Angeles, San Francisco and West Coast were hit hardest
Google Docs outage map on DownDetector.com
Website DownDetector.com was among the first to notice, noting that the issue appeared to affect US users mainly, and that Docs appeared to have been having issues since about 9 a.m. PT.
The site’s live outage map showed a number of major metropolitan areas in the US that had been affected, with large metropolitan areas such as Los Angeles, San Francisco, on the West Coast being hardest hit, but with similar problems detected along the Eastern sea board as well.
Brief Encounters
“We’re aware of a problem with Google Docs affecting a significant subset of users,” said a notice posted on Google’s App Status Board. “The affected users are unable to access Google Docs,” the statement continued. “We will provide an update by 11/15/17, 10:30 PM [my local time in Europe] detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.”
Fortunately, a little over an hour later, a third message was posted where Google stated that “The problem with Google Docs should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”
Phew.
Wasn’t there an issue with Google Docs just a few weeks ago?
Yes, there was. Google were forced to apologise to users back in October when Google Product Management Director Mark Risher, said a bug had “incorrectly flagged some files as violating our terms of service,” and, as a result, blocked access to them.
For now, though, access to Google Docs has been restored and millions of students and freelancers can no longer blame Docs being down for not making the deadline.
Google Docs users suddenly found themselves without access to any of their docs, when Docs itself became inaccessible late Wednesday afternoon. While the outage only lasted a few hours for a “significant subset of users,” panic and frustration spread quickly over social media, before service was resumed.
Docs, part of a suite of mainly cloud-based Google products, seemed to be the only part of the ‘G’ suite affected, while other parts of Drive and other Google apps and suites remained available. Strangely the temporary outage only affected certain users, with some staying completely unaffected, while others found themselves completely locked out of all their documents.
US Users Hit By Google Docs Outage
Google Docs issue affected many users, but was quickly resolved.
DownDetector
Google Docs users in Los Angeles, San Francisco and West Coast were hit hardest
Google Docs outage map on DownDetector.com
Website DownDetector.com was among the first to notice, noting that the issue appeared to affect US users mainly, and that Docs appeared to have been having issues since about 9 a.m. PT.
The site’s live outage map showed a number of major metropolitan areas in the US that had been affected, with large metropolitan areas such as Los Angeles, San Francisco, on the West Coast being hardest hit, but with similar problems detected along the Eastern sea board as well.
Brief Encounters
“We’re aware of a problem with Google Docs affecting a significant subset of users,” said a notice posted on Google’s App Status Board. “The affected users are unable to access Google Docs,” the statement continued. “We will provide an update by 11/15/17, 10:30 PM [my local time in Europe] detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.”
Fortunately, a little over an hour later, a third message was posted where Google stated that “The problem with Google Docs should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”
Phew.
Wasn’t there an issue with Google Docs just a few weeks ago?
Yes, there was. Google were forced to apologise to users back in October when Google Product Management Director Mark Risher, said a bug had “incorrectly flagged some files as violating our terms of service,” and, as a result, blocked access to them.
For now, though, access to Google Docs has been restored and millions of students and freelancers can no longer blame Docs being down for not making the deadline.
