Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
Navigate to this topic.
Upload a ransom note and/or sample encrypted file to identify the ransomware that has encrypted your data.
id-ransomware.malwarehunterteam.com
Submit a sample of the compromised files for their review.
They will reply and let you know what you are dealing with.
From what we know now, your files are not recoverable.
Your only solution would be to restore the files from a good backup if you have one.
The compromised files can be transferred to a CD or Flash drive.
Should a solution be found in the future you may be able to restore them.
Good luck.
<<<>>>
p.s.
If you have other computer problem please run this tool.
Explain the nature of your problems.
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please
Attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please
attach it to your reply.
How to attach a file:
In the
Reply section in the bottom of the topic Select Click the
Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.
Please attach the logs for my review.
Wait for further instructions
p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
OR, you should restore the program from the Quarantine folder.
====
