Webroot locking users out of Windows 8

[BSOD]

http://www.neowin.net/news/anti-virus-software-is-locking-users-out-of-windows-8

If you are using Windows 8 and also have older version Webroot’s antivirus software, it’s imperative that you update to version 8.0.2.79 immediately. As noted on the Microsoft Answer forums, Webroot’s antivirus software prior to the version number mentioned above “mistakenly removes core Windows 8 operating system registry entries required for Microsoft account sign in“.

What happens if you don’t update your copy of the software? You won’t be able to login using your Microsoft account on Windows 8.

Now, this is obviously not Microsoft’s fault and Webroot is to blame but the frustration appears to artificially stem from Windows 8 which could impact the brands reputation for those who use Webroot’s software and are not aware of this known issue.

Here’s the really bad news for Webroot users, if you only have user accounts that are linked to Microsoft accounts, you will need to restore your computer to a point before Webroot’s antivirus was installed.

If you only sign into your computer with Microsoft accounts, and they all return the ‘password is incorrect’ error, you will need to reset or restore your computer to a point prior to Webroot being installed in order to sign in to update Webroot.

If this is an issue you are currently experience, you can hit the source link below to follow the directions to try and regain access to your machine.

 

[McLovin]

Wow, something that really needs updated. This would be frustrating to some people, but won't they have to test that in the beta's they do?

 

[Deleted member 178]

i had the issue too, i thought it was only on my system anyway i had a Rx's snapshot when i was on local account , so no problem for me

Rollback RX : life-saver stronger than David Hasselhoff

If you are using Windows 8 and also have older version Webroot’s antivirus software, it’s imperative that you update to version 8.0.2.79 immediately.

for info, you can't have an older version, since it is cloud-based , it updates itself automatically during installation so the issue is no more valid now

 

[Ink]

Can any confirm the following statement, "also have older version Webroot’s antivirus software" ie. Not Windows 8 compatible?

 

[Deleted member 178]

Can any confirm the following statement, "also have older version Webroot’s antivirus software" ie. Not Windows 8 compatible?

what you mean exactly? AFAIK, WSA is Win8 compatible since v8.0.2.14

 

[Ink]

I meant what does Neowin refer to when they said "have older version Webroot’s antivirus software", the v8 release or previous (not compatible version).

Either way, how does one update if they cannot log in, or have restore points.

Right now, I feel more stable using WD than any other third-party vendor..

 

[Exterminator]

Makes me wonder too.Without a restore point you are out of luck.The average user is not going to know to create one and if they havent made a windows update prior to installing Webroot there wouldnt be any points to restore to.To avoid the log in issue couldnt you just boot to safe mode? I have not booted into safe mode yet on windows 8 but I dont think it requires a log in{please correct me if I am wrong},which would allow you to get to a restore point or a back up image and also update the software

 

[Ramblin]

Good information BSOD. To avoid this kind of problems is a good reason to learn how to be safe without scanners.

@Earth, I agree, WD is the better solution for you. You will never have this kind of problem.

Bo