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General Security Discussions
Which AV are you using and why did you choose this one ??
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<blockquote data-quote="cofer123" data-source="post: 1109087" data-attributes="member: 92976"><p>Currently running a mix of ESET and Kaspersky. These are the only two vendors I bother with after several decades of trying everything out. ESET is noticeable lighter, but that's not to say Kaspersky is bloated in any way.</p><p></p><p>I moved away from ESET earlier this year after getting fed up with their bugs and went back to Kaspersky. Zero problems or worries about an update breaking something since.</p><p></p><p>The problem is, I believe Kaspersky handled that UltraAV thing in such a bad way that I've lost some confidence on them, so I ended up going back to ESET a couple of months ago. I don't have to say that in this short time frame they've already disrupted my workflow with bad updates and a false positive, so now I'm facing a dilema.</p><p></p><p>I also like how Kaspersky and Bitdefender offer their full protection features on their basic product. K. Standard is as competent and complete as K. Premium, with the difference being features not directly related to security that you can decide if they are worth it or not. ESET marketing team handles this very poorly, locking a feature like LiveGuard behind their more expensive solution. Which is understandable since they require backend infrastructure to run LiveGuard, but then why did they also recently lock Folder Guard behind their premium product when it's simply an easy to use interface for HIPS, which is available on cheaper products? It makes no logical sense other than they being greedy.</p><p></p><p>There is also the issue with pricing. ESET is currently exactly twice the cost of Kaspersky in my country. I require a 10 devices license since I run it on my equipment and I also manage my parents', so it gets really expensive.</p><p></p><p></p><p>This tends to happen. Plenty of examples here and on their forums of ESET occasionally breaking things with regular module or version updates. Their first reaction is to deny, and it takes some convincing for them to acknowledge the issue. This is not new. It has been going on for well over a decade. It's just how they operate, but at least you get to talk to support staff which cannot be said for most vendors.</p><p></p><p>Regarding their support, I've only ever needed to use it once. They have offices with support staff in my country but their automated responses when opening tickets come in a different language. Their answers also appear to be machine translated. I had a simple billing question for them and it took them 3 days to reply. Meanwhile, when I contacted Kaspersky for a refund, which also has offices in my country (I bought a license a day before a huge sale began), I simply opened up a live chat with them and got everything sorted out in like 10~15 minutes.</p></blockquote><p></p>
[QUOTE="cofer123, post: 1109087, member: 92976"] Currently running a mix of ESET and Kaspersky. These are the only two vendors I bother with after several decades of trying everything out. ESET is noticeable lighter, but that's not to say Kaspersky is bloated in any way. I moved away from ESET earlier this year after getting fed up with their bugs and went back to Kaspersky. Zero problems or worries about an update breaking something since. The problem is, I believe Kaspersky handled that UltraAV thing in such a bad way that I've lost some confidence on them, so I ended up going back to ESET a couple of months ago. I don't have to say that in this short time frame they've already disrupted my workflow with bad updates and a false positive, so now I'm facing a dilema. I also like how Kaspersky and Bitdefender offer their full protection features on their basic product. K. Standard is as competent and complete as K. Premium, with the difference being features not directly related to security that you can decide if they are worth it or not. ESET marketing team handles this very poorly, locking a feature like LiveGuard behind their more expensive solution. Which is understandable since they require backend infrastructure to run LiveGuard, but then why did they also recently lock Folder Guard behind their premium product when it's simply an easy to use interface for HIPS, which is available on cheaper products? It makes no logical sense other than they being greedy. There is also the issue with pricing. ESET is currently exactly twice the cost of Kaspersky in my country. I require a 10 devices license since I run it on my equipment and I also manage my parents', so it gets really expensive. This tends to happen. Plenty of examples here and on their forums of ESET occasionally breaking things with regular module or version updates. Their first reaction is to deny, and it takes some convincing for them to acknowledge the issue. This is not new. It has been going on for well over a decade. It's just how they operate, but at least you get to talk to support staff which cannot be said for most vendors. Regarding their support, I've only ever needed to use it once. They have offices with support staff in my country but their automated responses when opening tickets come in a different language. Their answers also appear to be machine translated. I had a simple billing question for them and it took them 3 days to reply. Meanwhile, when I contacted Kaspersky for a refund, which also has offices in my country (I bought a license a day before a huge sale began), I simply opened up a live chat with them and got everything sorted out in like 10~15 minutes. [/QUOTE]
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