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<blockquote data-quote="bradcarvey" data-source="post: 625001" data-attributes="member: 61517"><p>I got a response from Webroot. They assume that I am an IT at a company, based on the advice. They assume that I need to fix multiple machines. They want me to test it on a few machines, and if it works then write a script to run it on lots of machines.</p><p></p><p>This was in my email.</p><p>"Please follow the instructions to download and execute the utility. We advise that you run this on a few machines first to validate success. Once validated, feel free to explore automated deployment, scripting, running from the console, etc."</p><p></p><p>This was in my support ticket:</p><p></p><p> Select the most convenient option based upon your environment and scenario.</p><ol> <li data-xf-list-type="ol"><em>Using RMM or other deployment tools: </em><ul> <li data-xf-list-type="ul"><em>Download the utility and use the application to execute the file located here: </em><a href="https://download.webroot.com/WRERQ.exe" target="_blank"><u><em>https://download.webroot.com/WRERQ.exe</em></u></a><br /> <em> </em></li> </ul></li> <li data-xf-list-type="ol"><em>Using the console advanced agent command "Download and run a file"</em><ul> <li data-xf-list-type="ul"><em>From within the Endpoint console (my.webrootanywhere.com), click the Group Management tab</em></li> <li data-xf-list-type="ul"><em>In the Groups column, select the Group that contains the endpoints you want to issue commands to</em></li> <li data-xf-list-type="ul"><em>In the All Endpoints panel, do either of the following to display information about an endpoint:</em><ul> <li data-xf-list-type="ul"><em>Select the checkbox to choose any endpoint, or</em></li> <li data-xf-list-type="ul"><em>Select the checkbox at the top to select all endpoints.</em></li> </ul></li> <li data-xf-list-type="ul"><em>When you select one or more checkboxes, additional commands in the command bar become active and ready for use.</em></li> <li data-xf-list-type="ul"><em>In the command bar, click the Agent Commands down arrow.</em></li> <li data-xf-list-type="ul"><em>In the ADVANCED COMMANDS section select "Download and run a file"</em><ul> <li data-xf-list-type="ul"><em>Enter the following URL into the URL field: </em><a href="https://download.webroot.com/WRERQ.exe" target="_blank"><u><em>https://download.webroot.com/WRERQ.exe</em></u></a></li> </ul></li> </ul><em> <br /> IMPORTANT:<br /> This method is dependent on the check-in time of the agent, and policy. To ensure that the utility executes locally the endpoint will need to poll to receive the agent command and download the utility.<br /> <br /> If the Webroot SecureAnywhere tray icon is visible you may Right-Click and choose and “Refresh configuration”, or the poll can be issued via a CMD prompt. To poll via command line option, use the appropriate command for the OS. </em><ul> <li data-xf-list-type="ul"><em>For 32bit Operating Systems, type: "C:\Program Files\Webroot\WRSA.exe" -poll</em></li> <li data-xf-list-type="ul"><em>For 64bit Operating Systems, type: "C:\Program Files (x86)\Webroot\WRSA.exe" –poll<br /> </em></li> </ul></li> <li data-xf-list-type="ol"><em>Manually</em><ul> <li data-xf-list-type="ul"><em>Download the utility here: </em><a href="https://download.webroot.com/WRERQ.exe" target="_blank"><u><em>https://download.webroot.com/WRERQ.exe</em></u></a></li> <li data-xf-list-type="ul"><em>Once downloaded, double click the utility.</em></li> </ul></li> </ol><p><em>Never used a RMM. Can someone recommend a free one that will work for my situation?</em></p><p><em>RMM sounds like it needs to remote into my broken system. I tried to remote in, with remote desktop, but I have that option disabled. </em></p><p><em>With RMM do I created a boot disk, with RMM on it and then run it on the corrupted disk?</em></p><p><em>Option 3 sounds good, but I assume they think I can boot into my system. Or can I boot into a recover disk and run it from there.</em></p><p><em></em></p><p><em>I will as Webroot support and let you know, what happens or if anyone here has advice, then I will try what is recommended here.</em></p></blockquote><p></p>
[QUOTE="bradcarvey, post: 625001, member: 61517"] I got a response from Webroot. They assume that I am an IT at a company, based on the advice. They assume that I need to fix multiple machines. They want me to test it on a few machines, and if it works then write a script to run it on lots of machines. This was in my email. "Please follow the instructions to download and execute the utility. We advise that you run this on a few machines first to validate success. Once validated, feel free to explore automated deployment, scripting, running from the console, etc." This was in my support ticket: Select the most convenient option based upon your environment and scenario. [LIST=1] [*][I]Using RMM or other deployment tools: [/I] [LIST] [*][I]Download the utility and use the application to execute the file located here: [/I][URL='https://download.webroot.com/WRERQ.exe'][U][I]https://download.webroot.com/WRERQ.exe[/I][/U][/URL] [I] [/I] [/LIST] [*][I]Using the console advanced agent command "Download and run a file"[/I] [LIST] [*][I]From within the Endpoint console (my.webrootanywhere.com), click the Group Management tab[/I] [*][I]In the Groups column, select the Group that contains the endpoints you want to issue commands to[/I] [*][I]In the All Endpoints panel, do either of the following to display information about an endpoint:[/I] [LIST] [*][I]Select the checkbox to choose any endpoint, or[/I] [*][I]Select the checkbox at the top to select all endpoints.[/I] [/LIST] [*][I]When you select one or more checkboxes, additional commands in the command bar become active and ready for use.[/I] [*][I]In the command bar, click the Agent Commands down arrow.[/I] [*][I]In the ADVANCED COMMANDS section select "Download and run a file"[/I] [LIST] [*][I]Enter the following URL into the URL field: [/I][URL='https://download.webroot.com/WRERQ.exe'][U][I]https://download.webroot.com/WRERQ.exe[/I][/U][/URL] [/LIST] [/LIST] [I] IMPORTANT: This method is dependent on the check-in time of the agent, and policy. To ensure that the utility executes locally the endpoint will need to poll to receive the agent command and download the utility. If the Webroot SecureAnywhere tray icon is visible you may Right-Click and choose and “Refresh configuration”, or the poll can be issued via a CMD prompt. To poll via command line option, use the appropriate command for the OS. [/I] [LIST] [*][I]For 32bit Operating Systems, type: "C:\Program Files\Webroot\WRSA.exe" -poll[/I] [*][I]For 64bit Operating Systems, type: "C:\Program Files (x86)\Webroot\WRSA.exe" –poll [/I] [/LIST] [*][I]Manually[/I] [LIST] [*][I]Download the utility here: [/I][URL='https://download.webroot.com/WRERQ.exe'][U][I]https://download.webroot.com/WRERQ.exe[/I][/U][/URL] [*][I]Once downloaded, double click the utility.[/I] [/LIST] [/LIST] [I]Never used a RMM. Can someone recommend a free one that will work for my situation? RMM sounds like it needs to remote into my broken system. I tried to remote in, with remote desktop, but I have that option disabled. With RMM do I created a boot disk, with RMM on it and then run it on the corrupted disk? Option 3 sounds good, but I assume they think I can boot into my system. Or can I boot into a recover disk and run it from there. I will as Webroot support and let you know, what happens or if anyone here has advice, then I will try what is recommended here.[/I] [/QUOTE]
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