Windows Security Center Service Can't be Started (2nd Thread)

[sh00ter12]

I apoligize for being repetitive, as I'm not sure if the info above is listed in the post. Here is my situation:

-I encountered the "Windows Security Center Service Can't be Started" error.
-Based on another thread on this site, I proceeded with the ComboFix scan and report. (Note: I understand I SHOULD NOT have done this, as every case is special. Shuold have run other reports first, and waited for instruciton to do this...)
-After running ComboFix, eveything appears to be fine.
Note:
-Side issue is that I needed to install a new anti virus
-I installed AVG AntiVirus Free 2014
-It sends me the message "I am not fully protected!". It tells me my database is outdated. When I try to update it, I get a "General Error"

Here is the feedback I am looking for from the forum:
-Priority#1: Although my computer appears fine now, I justed wanted to be proactive and ask the team to review the reports I ran, to see if they still see any risk.
-Note: ComboFix was run first. Ran OTL and MBR after the fact
-Priority #2: Antivirus Support
-Can you help me to resolve my issues with AVG? Or recommend a different Free anti-virus in its place?

Greatly appreciate the forums help in reviewing these issues. Please advise if you need any additional info from me before proceeding.

Thanks!!

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
<hr />

STEP 1: Run a scan with Farbar Service Scanner

<ol> <li>Download Farbar Service Scanner from the below link.
<><a title="External link" href="http://download.bleepingcomputer.com/farbar/FSS.exe" rel="external">FABAR SERVICE SCANNER</a></> <em> (This link will automatically download Farbar Service Scanner on your computer)</em></li>
<li>Run the ulity and checkmark all the boxes</li>
<li> Click on the Scan button.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/09/fabar.png" /></li>
<li>Add the log that will produce in your next reply.</li></ol>
<hr />

STEP 2: Download and Run Windows Repair (all in one)

Download Windows Repair (all in one)

• Install the program then run it.
• Go to step 2 and allow it to run Disc check by clicking Do It
• Go to step 3 and allow it to run SFC
• Go to start repairs tab select advanced mode and click start.
•  Check the box next to "Restart/Shutdown system when finished" and ensure the following is checked along with the default checks
  1. Reset File Permissions
  2. Register System Files
  3. Repair WMI
  4. Remove Policies Set By Infections
  5. Remove Temp Files
•   Then click Start.
  

 

[sh00ter12]

-Ran FSS
-FSS log attached
-Ran Windows Repair
-Windows Repair Log attached

Again, the computer appears to be functioning well. Additionally, AVG 2014 is NOW installed properly! No more "general error".

Please advise if you recommend any additional action. Otherwise, thank you much for the fantastic support!!!

 

[kuttus]

Cool........ Let's Run some Virus Scan's and let me check the reports...

STEP 1: Run a scan with AdwCleaner

<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>

<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>

STEP 2: Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

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Download Malwarebytes Anti-Rootkit from here to your Desktop

• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)

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Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

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