World of Warcraft says I have malware, but bitdefender and malwarebytes dont see it

[drpimento]

Blizzard/WoW sent me here for tips on how to remove it.

 

[drpimento]

About this statement

Blueraintime
Hey there, Jeffrey! This is GM Blueraintime, or Rain for short. I appreciate your patience for our response during the pandemic. I am glad you are staying safe. I have received your ticket and understand the situation you're facing. As a player myself, I understand the frustration. Worry not, I am here to assist. ( ´ ∀ ` )ﾉ After doing some investigation with the files provided, I am sorry to inform you that looks like there are some malwares that prevent you from running the games properly. This is why you're getting error message like BLZBNTAGB00000BB8. Please run a security scan through your personal computer. Download a Free Malware removal tool. This may be helpful, tips to remove malware MalwareTips Community Some malwares are persistent, so please run scans multiple times. Affected applications include but not limited to are Mbam, Gamebar, wow, Overwolf, Twitch UI. Please also see What Is DiscoverySrv.exe? Is It A Virus Or Malware? Uninstall or Fix? to get some idea about Bitdefender Hope this helps! Hope the issue can be resolved soon. Good luck, epic gamer! Thank you for reaching out, stay safe and don't hesitate to drop by anytime should you have other inquiry. Warm regards, Your GM Blueraintime Blizzard Support Blizzard Support

 

[drpimento]

I ran the FARBAR and got its results, but there was nothing in the fixlist, so I don't know what to do with it. I'm a techie by no means although my history with PCs goes back to the C-64 and QLink.

 

[struppigel]

I am Karsten and will help you with any malware-related problems.

Please familiarize yourself with the following ground rules before you start.

• Read my instructions thoroughly, carry out each step in the given order.
• Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
• If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
• Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
• Back up important files before we start.
• Note: On weekends I might be slow to reply

-------------------------------------------------------------------

Farbar Recovery Scan Tool (FRST) Scan

• Please download Farbar Recovery Scan Tool and save the file to your Desktop. (Note: choose the right version, 64 or 32 bit, for your operating system, only one will run)
• Double-click FRST64.exe to run the programme.
• Click Yes to the disclaimer.
• Ensure the Addition.txt box is checked.
• Click the Scan button and let the programme run.
• Upon completion, click OK, then OK on the Addition.txt pop up screen.
• Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Attach both logs in your next reply.

 

[drpimento]

Is this what you're looking for?

 

[struppigel]

Hello drpimento,

Blizzard Support is mistaken here. Your system logs are clean. The issue must be something else.

Regarding the error BLZBNTAGB00000BB8:
If you haven't tried this already:

• Temporarily uninstall your antivirus program (Bitdefender). Disable all security software.
• Afterwards use the Blizzard repair tool
• Then check if the problem persists.

Make sure to install an antivirus program afterwards again.
If this worked, contact Bitdefender support to fix this issue.

If this doesn't help, Blizzard Support should take care of finding the actual issue. It's not malware.

 

[struppigel]

This topic seems to be resolved since there haven't been any questions in a while. If that't not the case, please PM me and I will reopen the topic.
Locked.