My Mozilla Firefox browser is working fine but exploreris still infected ....can you help ?
Many thanks
James
Many thanks
James
Yieldmanager virus
- Thread starter Jimmy1039
- Start date
- Status
Fiery
Level 1
- Jan 11, 2011
- 2,007
Hi and welcome to MalwareTips! 
I'm Fiery and I would gladly assist you in removing the malware on your computer.
PLEASE NOTE: The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it.
Before we start:
<hr>
Open OTL. Under custom scan/fixes, copy and paste the following:
Then click Run Fix. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.
Please download AdwCleaner by Xplode onto your desktop.
Download & SAVE to your Desktop RogueKiller or from here
I'm Fiery and I would gladly assist you in removing the malware on your computer.
PLEASE NOTE: The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it.
Before we start:
- Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
- Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
- Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
- Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
- The absence of symptoms does not mean your PC is fully disinfected.
- If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
- Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.
<hr>
Open OTL. Under custom scan/fixes, copy and paste the following:
Then click Run Fix. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.
Please download AdwCleaner by Xplode onto your desktop.
- Close all open programs and internet browsers.
- Double click on AdwCleaner.exe to run the tool(For Vista or Windows 7, right-click and select Run as Administrator to start)
- Click delete
- Please post the content of that logfile with your next reply.
- You can find the logfile at C:\AdwCleaner[S1].txt
Download & SAVE to your Desktop RogueKiller or from here
- Quit all programs that you may have started.
- Please disconnect any USB or external drives from the computer before you run this scan!
- For Vista or Windows 7, right-click and select Run as Administrator to start
- Wait until Prescan has finished, then click on "Scan" button
- Wait until the Status box shows "Scan Finished"
- Click delete and wait until it saids deleting finished
- Click on "Report" and copy/paste the content of the Notepad into your next reply.
- The log should be found in RKreport[1].txt on your Desktop
Exit/Close RogueKiller+
- Oct 5, 2012
- 2,697
Hi and welcome to the malwaretips.com forums!
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
STEP 1: Run a scan with AdwCleaner
<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>
<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>
STEP 2: Run a scan with Junkware Removal Tool
Please download Junkware Removal Tool to your desktop from here
Download Malwarebytes Anti-Rootkit from here to your Desktop
Please download Malwarebytes' Anti-Malware to your desktop.
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
- I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine!
- The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Refrain from running self fixes as this will hinder the malware removal process.
- It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
STEP 1: Run a scan with AdwCleaner
<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>
<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>
STEP 2: Run a scan with Junkware Removal Tool
Please download Junkware Removal Tool to your desktop from here
- Turn off your antivirus software now to avoid potential conflicts
- Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
- The tool will open and start scanning your system
- Please be patient as this can take a while to complete depending on your system's specifications
- On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
- Post the contents of JRT.txt into your next reply
Download Malwarebytes Anti-Rootkit from here to your Desktop
- Unzip the contents to a folder on your Desktop.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
- After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
- When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)
Please download Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version.
- When it prompts you to try their 30-day trail, click decline
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Last edited by a moderator:
Hi Guys .... Sorry for late response .... the email notification landed in my spam filter.
I may have actually solved my problem now ..... I found a programme (Lyric) dated the day my issues started .... I uninstalled this programme and my pop ups have stopped ..... that was this morning so I will see if I have any further issues today .... Many thanks for the offers of help
Regards
James
I may have actually solved my problem now ..... I found a programme (Lyric) dated the day my issues started .... I uninstalled this programme and my pop ups have stopped ..... that was this morning so I will see if I have any further issues today .... Many thanks for the offers of help
Regards
James
- Oct 5, 2012
- 2,697
This thread is now closed.
Reason: <span style="color: #ff0000;">Issue Resolved</span>
<span style="color: #ff0000;"><>The procedures contained in this thread are for this user and this user only. Attempting to use the instructions in this thread on your system could result in damaging the Operating System beyond repair. </></span>
<span style="color: #ff0000;"><>DO NOT use any of the tools mentioned in this thread without the supervision of a Malware Removal Specialist.</></span>
All members requesting Malware Removal Assistance are required to follow all procedures in the thread
My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.
Last edited by a moderator:
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