Remove V9 Portal Site and en.v9.com (Removal Guide)

V9 Portal Site is a browser hijacker, which is promoted via other free downloads, and once installed it will change your browser homepage to en.v9.com, and default search engine to search.v9.com.
This in itself is not considered malicious as there are many legitimate programs that change these settings as well. What is considered malicious, though, is that it will also append the argument http://www.en.v9.com/ro/?si=41460&shortcut=true&tid=293 to random Windows shortcuts on your desktop and your Windows Start Menu.
[Image: en.V9.com homepage]
V9 Portal Site will display advertisements and sponsored links in your search results, and may collect search terms from your search queries.

V9 Portal Site got on your computer after you have installed a freeware software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this browser hijacker.
For example, when you install MyFFVideoConverter, you will also agree to change your default browser homepage to en.v9.com and set your default search engine to search.v9.com. However when you uninstall MyFFVideoConverter from your computer, your web browser’s default settings will not be restored. This means that you’ll have to remove V9 Portal Site from your favorite web browser manually.

The V9 Portal Site hijack is used to boost advertising revenue, as in the use of blackhat SEO, to inflate a site’s page ranking in search results.
You should always pay attention when installing software because often, a software installer includes optional installs, such as this V9 Portal Site. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove V9.com Homepage – Virus Removal Guide

This page is a comprehensive guide, which will remove V9.com from your Internet Explorer, Firefox and Google Chrome.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
STEP 1: Remove V9.com browser hijacker from your computer with AdwCleaner
STEP 2: Remove V9.com from Internet Explore, Firefox and Google Chrome with Junkware Removal Tool
STEP 3:Clean up the various Windows shortcuts that have been hijacked by V9.com virus
STEP 4: Remove V9.com malicious files with Malwarebytes Anti-Malware Free
STEP 5: Double-check for the V9.com infection with HitmanPro
(OPTIONAL) STEP 6: Reset your browser settings to remove V9.com from Internet Explorer, Firefox and Google Chrome

STEP 1: Remove V9.com browser hijacker with AdwCleaner

The AdwCleaner utility will scan your computer for V9.com malicious files that may have been installed on your computer without your knowledge.

  1. You can download AdwCleaner utility from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    Picture of AdwCleaner Icon
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
  3. When the AdwCleaner program will open, click on the Scan button as shown below.
    Picture of AdwCleaner Scan button
    AdwCleaner will now start to search for V9.com malicious files that may be installed on your computer.
  4. To remove the V9.com malicious files that were detected in the previous step, please click on the Clean button.
    Picture of AdwCleaner Clean button
    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button.

STEP 2: Remove V9.com from Internet Explore, Firefox and Google Chrome with Junkware Removal Tool

Junkware Removal Tool is a powerful utility, which will remove V9.com browser extensions from Internet Explorer, Firefox or Google Chrome, and will double-check for any other compromised Windows shortcuts.

  1. You can download the Junkware Removal Tool utility from the below link:
    JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)
  2. Once Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon as seen below.
    [Image: Junkware Removal Tool]
    If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
  3. Junkware Removal Tool will now start, and at the Command Prompt, you’ll need to press any key to perform a scan for the V9.com virus.
    [Image: Junkware Removal Tool scanning for V9.com homepage]
    Please be patient as this can take a while to complete (up to 10 minutes) depending on your system’s specifications.
  4. When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.
    [Image: Junkware Removal Tool final log]

STEP 3: Clean up the various Windows shortcuts that have been hijacked by V9.com virus

This infection has hijacked your browser shortcuts, so in this step we will need to manually clean them by removing the V9.com argument.

  1. Search for your browser shortcut (Desktop, Taskbar or Start Menu Shortcut), then right click on it and select Properties.
    [Image: Firefox Shortcut properties]
    To view the Properties menu for the browser shortcuts pinned to your Task Bar, right-click on the browser shortcut from the Taskbar, then right-click again on the browser icon as see in the below image. Alternatively, you can just Unpin the browser shortcut from your task bar, then you can add it back after you have removed the “V9.com” argument from the original browser shortcut.
    [Image: taskbar shortcut hijacker]
  2. In the Shortcut tab, in the Target field, remove the http://V9.com argument. Basically, there should be only the path to browser executable file. Nothing more.
    These are the default shortcut path that should be in your Target box, if the V9.com argument is there, then you should remove it.

    If you are using this browser: In the Target field you should have:
    Internet Explorer “C:\Program Files\Internet Explorer\iexplore.exe”
    Chrome “C:\Program Files\Google\Chrome\Application\chrome.exe” for Windows 32-bit OR “C:\Program Files (x86)\Google\Chrome\Application\chrome.exe” for Windows 64-bit
    Firefox “C:\Program Files\Mozilla Firefox\firefox.exe” for Windows 32-bit OR “C:\Program Files (x86)\Mozilla Firefox\firefox.exe” for Windows 64-bit

    [Image: V9.com hijack]


STEP 4: Remove V9.com virus from your computer with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free utilizes Malwarebytes powerful technology to detect and remove all traces of malware including worms, trojans, rootkits, rogues, dialers, spyware and more.

  1. You can download Malwarebytes Anti-Malware Free from the below link,then double click on it to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process.
    Do not make any changes to default settings and when the program has finished installing, click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan and then click on the Scan button to start scanning your computer.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer as shown below.
    [Image: Malwarebytes Anti-Malware scanning for V9.com virus
  5. When the Malwarebytes scan will be completed,click on Show Result.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image:Malwarebytes removing malware]

STEP 5: Double check for the V9.com infection with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.).

  1. You can download HitmanPro from the below link, then double click on it to start this program.
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
  2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
    HitmanPro installation
  3. HitmanPro will start scanning your computer for malware, as seen in the image below.
    HitmanPro scanning for V9.com virus
  4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove these malicious files.
    HitmanPro scan results
  5. Click Activate free licenseto start the free 30 days trial and remove all the malicious files from your computer.
    HitmanPro 30 days activation button

(OPTIONAL)STEP 5: Reset your browser settings to remove V9.com from Internet Explorer, Firefox and Google Chrome

If you are still experiencing issues with the V9.com redirect in Internet Explorer, Firefox or Chrome, we will need to reset your browser to its default settings. Before resetting your browser to its default settings, we recommend that you check again your browser shortcuts for the V9.com hijack, as seen in Step 3.

Remove V9.comfrom Internet Explorer

  1. Open Internet Explorer, click on the gear icon [Image: icongear.jpg] (Tools for Windows XP users) at the top (far right), then click again on Internet Options.
    Internet Options in IE
  2. In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
    Reset Internet Explorer
  3. In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
    Internet Explorer back to its default settings  to remove V9.com virus
  4. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
  5. Close and open Internet Explorer.

Remove V9.com from Mozilla Firefox

  1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu (on Windows XP, click the Help menu at the top of the Firefox window), and select Troubleshooting Information.
    Firefox Troubleshooting Information
  2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
    Firefox default settings  to remove V9.com pop-up virus
  3. To continue, click Reset Firefox in the confirmation window that opens.
  4. Firefox will close and be reset. When it’s done, a window will list the information that was imported. Click Finish

Remove V9.com from Google Chrome

  1. Click on Chrome’s main menu button, represented by three horizontal lines ([Image: Chrome's main menu button]) .When the drop-down menu appears, select the option labeled Settings.
    [Image: Click on Settings button]
  2. Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Show advanced settings link (as seen in the below example).
    [Image: Click on Show advanced settings link]
  3. Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settings section is visible, as shown in the example below. Next, click on the Reset browser settings button.
    [Image: Click on Reset browser button]
  4. A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.
    [Image: Click on Reset button to restore Chrome to default settings]

Your computer should now be free of the V9.com infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still experiencing problems while trying to remove V9.com hijacker from your machine, please start a new thread in our Malware Removal Assistance forum.

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THE 411 ON ME

FC Barcelona fan, Starbucks addicted and super geek.
I am the creator and owner of MalwareTips.com
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

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  • Raj

    Thanks for your tips . I was able to remove V9 virus.

  • feli

    it works! thanks! but i already let this v9 in my computer for about 2 weeks and i did some login to facebook etc, will it remember my account and password?

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      This infection does not have keylogging capabilites so it should not have sent your personal informantion to anyone. So you should be safe!
      Stay safe!

  • Nayan Parikh

    Great. Thanks alot.

  • ABHISHEK

    THANKS A LOT ……………………………………..got rid of it yeah!!!!!!!!!!!!!!!!!

  • Helper

    Thanks so much!! Step 4 worked :D

  • Ashish Shrivastava

    Wonderfull. I was trying from couple of weeks but not able to remove v9. This link did all the work and you have mentioned all the details nicely. Thanks a ton.

  • thank you man

    thx worked after step 2

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Lets try to remove this infection:
    STEP 1: Run a scan with AdwCleaner
    1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

    2.Close all open programs and internet browsers.

    3.Double click on adwcleaner.exe to run the tool.

    4.Click on Delete, then confirm each time with Ok.

    STEP 2: Run a scan with Junkware Removal Tool

    1.Download Junkware Removal Tool to your desktop from the below link:

    JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

    2. Double-click on the JRT.exe icon to start this utility.

    3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

    Stay safe!

  • LRMarvelous

    Aaaahhhh! Thank you SO much! We had done ALL the steps (we thought) and it was still there! AdwCleaner finally helped! THANK YOU!!!

  • Jim

    A fantastic solution to a very annoying problem. Well done Stelian for producing an excellent and most effective guide together with all the links required to do the job.
    Thanks very much

  • Michalis

    I follow all steps fro internet explores but still exist. Do you have any other solution?

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      You need to follow the entire article, and not just the Internet Explorer step:)
      Anyway, lets try to remove this nasty program:

      STEP 1: Run a scan with AdwCleaner

      Please run AdwCleaner (as seen on STEP 3) to remove this infection!

      STEP 2: Run a scan with Junkware Removal Tool

      1.Download Junkware Removal Tool to your desktop from the below link:

      JUNKWARE REMOVAL TOOL : http://thisisudax.org/downloads/JRT.exe

      2. Double-click on the JRT.exe icon to start this utility.

      3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

      STEP 3: Clean up your Windows shortcuts

      Download Shortcut Cleaner from the below link: http://www.bleepingcomputer.com/download/shortcut-cleaner/

      Double click on sc-cleaner.exe to run the tool, to run this utility.

      Waiting for your reply to see how everything is running…

  • http://www.gastric-banding-surgery.co.uk geofflord

    thanks for providing this explanation and help files. happy to donate

  • Dennis

    You are awesome. I will definitely donate.

  • TheBeardednerd

    Just finished using the program from step 3. THANK YOU

  • Tanner

    Thank you!

  • Sandra

    You are a genius! Thank you so much.

    • http://twitter.com/2peteshakur 2peteshakur

      sweet, the adwcleaner did it for me! ;)

      (+10 pts)