Solved Browser hijacked

[bobc108]

this is what i get.

 

[TwinHeadedEagle]

Read this --> https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

 

[bobc108]

deleted the file but no change. that shouldnt affect internet xplorer should it? because it still broke.

 

[TwinHeadedEagle]

Try this:

https://support.mozilla.org/en-US/questions/948317

 

[bobc108]

started new profile, no luck, still can't open IE

 

[TwinHeadedEagle]

What happens exactly with IE.

 

[bobc108]

just opening get this.

 

[TwinHeadedEagle]

Click continue to this site. Then tell me is this happening everywhere?

 

[bobc108]

only sites i have noticed are google, amazon, and you tube. when i tried to sign up to this site the gotcha also redirected. had to use a different at sons house to register.

 

[TwinHeadedEagle]

Scan with TDSSKiller

Please download TDSSKiller by Kaspersky and save it to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
• Your machine may appear very slow and unusable after that - it's normal.
• TDSSKiller will run automaticaly. Click on Change parameters and click OK.
• Click the Start Scan button and wait patiently.

If anything will be found follow this guidelines:

• If a suspicious object is detected, the default action will be Skip, click on Continue.
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  If Cure is not available, please choose Skip instead.
• Do not choose Delete unless instructed!

A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.

 

[bobc108]

ran tdsskiller as told. no report and says no threats found

 

[TwinHeadedEagle]

This proves that this is not malware related problem. Is Firefox working now?

 

[bobc108]

no, i can go to google news but not google search, amazon is not working.
this getting very fustrating for me and i bet you also.

 

[bobc108]

netflix is also not available

 

[TwinHeadedEagle]

Can you try to reinstall firefox?

 

[bobc108]

i removed firefox in add and remove programs then reinstalled. it did not take but a few seconds to do either.
when in the add or remove programs window i notice chrome as an option. went to the start button in windows and chrome was not listed. found the chrome folder and started the chrome a program and got this. the firefox icon seems out of place on chrome. clicking on the icon i get second image.

 

[TwinHeadedEagle]

Try to uninstall Chrome too.

 

[bobc108]

done but no change

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[bobc108]

here are the reports. and thanks for your effort.