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    We strongly advise you to backup any personal files and folders before you start.

Can't get rid of Tuvaro toolbar

Discussion in 'Malware Removal Assistance' started by janet444, Jan 24, 2014.

  1. janet444

    janet444 New Member

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    Operating System:
    Windows 7
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    Not sure, this is my son's laptop. I think he told me about it two or three days ago. So maybe Wed., Jan. 22. When he opens Firefox or Internet Explorer, Tuvaro appears to be the home page. There are no files on the hard drive or the browsers called Tuvaro, so it's very tough to figure out where it's coming from. Initially, Google searches also turned up lots of ads from shopping sites that had infected his laptop.
    Current issues and symptoms:
    After downloading and running about a half dozen programs (recommended here), I got rid of a crazy amount of malware, got even more malware as a result, and got rid of that. Yet still, that blasted Tuvaro home page/toolbar is still appearing.
    Steps taken in order to remove the infection:
    I found a post here on how to remove Tuvaro. I took all the steps, but it didn't go away. There was another post from someone who, like me, could find no signs of Tuvaro, and who took all the steps in the post without success. I re-did the whole thing using the added step (which was, I believe, using JRT). I rebooted the PC and opened the browser, but Tuvaro was still there.
    Tools used included Revo Uninstaller, Malwarebytes, Adwarecleaner, HitmanPro, and JRT. I think that was all of them. I also re-set both browsers (firefox and IE).
    What scan logs have you uploaded to this post?:
    • I did not perform any of these scan
    My son's laptop has Tuvaro toolbar and nothing I do is getting rid of it. I am posting this from my own laptop, so I had to lie above and day I didn't run any scans. That's not true. I ran a crapload of scans. I will go upstairs and post a reply to this post and upload the files, but I input so much info here that I don't want to start over.

    Janet
     
  2. kuttus

    kuttus Active Member

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    Hi and welcome to the MalwareTips.com forums!

    I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
    • I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
    • The fixes are specific to your problem and should only be used for this issue on this machine!
    • The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
    • If you don't know, stop and ask! Don't keep going on.
    • Please reply to this thread. Do not start a new topic.
    • Refrain from running self fixes as this will hinder the malware removal process.
    • It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
    Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


    Before we start:
    Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

    Because of this, I advise you to backup any personal files and folders before you start.
    ------------------------------------------------------------------------------------------------------------------------------

    STEP 1: Run a scan with Farbar Recovery Scan Tool

    Please download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
    Only one of them will run on your system, that will be the right version.


    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

    ------------------------------------------------------------------------------------------------------------------------------
     
  3. janet444

    janet444 New Member

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    Wow, you're fast! I didn't get a chance to upload those scan results. Should I still do that?

    Thank you!

    Janet
     
  4. kuttus

    kuttus Active Member

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    Sure. Please update it.
     
  5. janet444

    janet444 New Member

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    Okay, done. Those two files are attached.
     

    Attached Files:

  6. janet444

    janet444 New Member

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    Oh, I didn't see your other reply. I'll look for all the other logs now and upload them here. There were a lot! I had to run most of the programs twice.

    Okay, I don't know why there are so many AdwCleaner files, but here they all are, and the JRT log. I can't do more than 10, so I'll start another message to post the other logs.
     

    Attached Files:

  7. janet444

    janet444 New Member

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    Here are two logs for HitmanPro.

    I also used Revo Uninstaller and Malwarebytes. I thought Malwarebytes had logs, but I'm not finding them. Maybe I'm not remembering correctly.
     

    Attached Files:

  8. kuttus

    kuttus Active Member

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    Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)

    Open FRST, and click Fix. Attach me that report after it is finished.
     

    Attached Files:

  9. janet444

    janet444 New Member

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    Okay, done. Here's the file.
     

    Attached Files:

  10. kuttus

    kuttus Active Member

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    Do you see Tuvaro toolbar on your computer now? If yes please send me a Screenshots of it.

    To Take Screen Of Your Screen.
    1. Press PRINT SCREEN (Print Scr) key on Your Keyboard.
    2. Now Open MS Paint
    3. Open Paint by clicking the Start button [​IMG], clicking All Programs, clicking Accessories, and then clicking Paint.
    4. In MS Paint Click Edit, and then click Paste.
    5. After this Save the File on your computer by Clicking on File --> Save
    Add this Saved File in your next Replay
     
  11. janet444

    janet444 New Member

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    Yup, still seeing that stubborn screen. I used snipping tool to make a screenshot. This first one is of IE:

    upload_2014-1-24_16-59-37.png
     
  12. janet444

    janet444 New Member

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    Here's a screen shot of the Firefox browser:

    upload_2014-1-24_17-1-44.png
     
  13. kuttus

    kuttus Active Member

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    STEP 1: Run a scan with Shortcut Cleaner
    1. Download Shortcut Cleaner from the below link.
      Shortcut Cleaner (This link will automatically download Security Check on your computer)
    2. Close all open programs and internet browsers.
    3. Double click on sc-cleaner.exe to run the tool.
    4. Please post the contents of that logfile with your next reply.
    5. Log file will open automatically when the scan completes.
     
  14. janet444

    janet444 New Member

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    I'm getting a message the the page does not exist. There is a link to download something, but it appears to be an ad.
     
  15. janet444

    janet444 New Member

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    never mind, it gave me a link that led to another download link for sc-cleaner.exe. It's straight from bleepingcomputer.com
     
  16. kuttus

    kuttus Active Member

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  17. janet444

    janet444 New Member

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    It doesn't look like it found any problems. Here is the file.
     

    Attached Files:

  18. janet444

    janet444 New Member

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    I am realizing, through your blogs, that the problem has to do with the www-search.net. That blog entry mentions Junkware Removal Tool. Should I try downloading and running that?
     
  19. kuttus

    kuttus Active Member

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    Go to the location c:\Program Files\Internet Explorer\ and open the file iexplore.exe. Check if it is loading Tuvaro this time...
    Same way goto the location c:\Program Files\Mozila\ and open the file firefox.exe Check if it is loading Tuvaro in Firefox now...
     
  20. janet444

    janet444 New Member

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    No, I did both and it is not loading Tuvaro in either program when I open them from those locations.
     

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