Fix with Junkware Removal Tool
Please download
JRT by Thisisu and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions
here.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Follow the prompts and let this process run uninterrupted.
- This scan can take a while, depending on your System specs.
- Upon completion, a log (JRT.txt) will open on your desktop.
Please include the contents of that file in your reply.
Do not forget to
re-enable your previously switched off
protection software!
Please also
manually reboot your machine after this procedure.
Scan with Farbar Recovery Scan Tool
Please re-run
Farbar Recovery Scan Tool to give me a fresh look at your system.
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
- Make sure that Addition option is checked.
- Press Scan button and wait.
- The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.