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Laptop blue screens then crash dumps randomly?

Discussion in 'Troubleshooting Software - Questions and Help!' started by mainsone, May 11, 2013.

  1. mainsone

    mainsone New Member

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    Hi, recently my laptop displays a blue screen then does a 'crash dump' then restarts the laptop? it seems to do it after about 30 mins after turning on then keeps doing the same sequence, shutdown, bootup etc can anyone help?

    Thanks
     
  2. Diurpaneus

    Diurpaneus Regular Member

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    Restart your laptop an then press F8 ,it will apear a new menu ,search for last good known configuration an select that.
    If problem persist then repeat the step with F8 and in that meniu search for automatic restart when windows failure( something like that) and select that,
    After that your laptop will keep the page with BSOD information and will not restart in seconds and you be able to see the more detalied information about the failure id ,name of the software who create problem,etc
    Sorry for my english.
     
  3. McLovin

    McLovin Well-Known Member

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    Have you recently installed a program that could be causing it?
     
  4. Nico@FMA

    Nico@FMA Community Superstar Trusted Member

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    Did you change hardware? Like memory? or did you change the BIOS settings?
    Because the problem you are describing leads me to believe that either:

    1: You either changed hardware.
    2: You either changed the BIOS settings.
    3: Your volume shadow copy got corrupted. (Which can be caused by multiple things)
    4: Your windows boot loader got damaged. (which also can be caused by a million things.)

    Obviously this is a wild guess as you did not provide hard data so thats why i am asking.
    If you got any means of providing more info then please do so.
    And if the options above such as save mode fail then you might wanna consider trying to access your hard drive using a second computer so you can at least see the internal logs and you also could scan it for malware using your second system.

    Anyway try to get as much info as you can and if you get any errors displayed then please post them here in the forum so we can try to figure out whats causing this and more importantly how to fix it. (If fixable)


    Cheers
     
  5. Littlebits

    Littlebits Super Moderator MalwareTips Staff

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    Another thing that can cause this is over heating.
    Make sure the air vents are not blocked and the cooling fan is working.

    Set your laptop on a hard smooth surface to avoid blocking the vents.
    Use some can air to blow out the vents, don't set your laptop directly in your lap or on a pillow because this can block air flow and cause over heating.

    Enjoy!!:D
     
  6. Nico@FMA

    Nico@FMA Community Superstar Trusted Member

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    Actually would his computer not sound a few bleeps if that would be the case? as my pc's and laptops will make a bleeping sound if its overheating, or if the fan is not working.
     
  7. jamescv7

    jamescv7 Community Superstar Trusted Member

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    Use BlueScreenView tool to detect the cause of a trouble.

    It may caused by a software or a hardware caused that's the main cause when BSOD occurred.
     
  8. Littlebits

    Littlebits Super Moderator MalwareTips Staff

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    It all depends on how they are configured. Some settings in the BIOS and OEM versions at default will just cause the system to reboot without any beeps or notifications.

    My Acer laptop is configure by default to reboot if it over heats, of coarse I had to change that setting in the BIOS. I rather know what caused the problem. There are no options to set a system beep, therefore I don't believe it would make a sound. I'm not sure since it has never over heated before. I'm not even sure that it has a motherboard speaker since it makes no sound when starting up in Safe Mode or entering the BIOS settings with my volume turned all the way up. Some laptops don't come with a speaker in their motherboard and if you have your volume turned down you might not hear any beeps. Most of the PC that I have worked with always make a system beep when you enter Safe Mode and have a motherboard speaker.

    One of my friends just bought a new eMachines desktop and it did not have a motherboard speaker. Some of the newer systems, motherboards and laptops just no longer have motherboard speakers. I think this is really crazy since some users don't have external speakers therefore will not receive any system beeps when something goes wrong. I recently built a new system with an ASUS motherboard and guess what no motherboard speaker and no way to connect one because it had no plug connector.

    Thanks.:D
     
  9. mainsone

    mainsone New Member

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    Hi, thanks everyone for your replies! Have been away so taking me a while to read posts :)

    its only started doing this last 3-4 days never before (laptops 3 years old) the only thing I have changed in the last week or so was deleting an entry through regedit called 'upper filters' as comp would not see cd drive for some reason and after deleting this file seemed to solve the issue of that not working (looked up through google) Maybe that is causing an issue? I took a photo of the blue screen that is showed for about 10 seconds before it restarts but not sure how to upload as its 2.5mb in size?

    Thanks everyone for your help

     
  10. Littlebits

    Littlebits Super Moderator MalwareTips Staff

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    Try using these tools to check your Blue Screen errors.

    NirSoft BlueScreenView

    NirSoft WinCrashReport

    WhoCrashed

    You can take a screenshot of the logs created by these tools and upload them to image hosting site like http://www.imageshack.us/ and paste the link in your post.

    Thanks.:D
     
  11. mainsone

    mainsone New Member

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    Hi, have run those 3 programs and have added screenshots and a couple txt logs from them. I have also added screenshot I took if that's of any help? looks like its pointing to the same program according to the program results

    http://img543.imageshack.us/img543/9608/img1445kx.jpg
    http://imageshack.us/a/img594/1099/bluescreenview.jpg
    http://imageshack.us/a/img9/187/whocrashedl.jpg

    mainsone
     

    Attached Files:

  12. Littlebits

    Littlebits Super Moderator MalwareTips Staff

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    What are you doing on your PC when it crashes?
    What programs are currently running when it crashes?

    According to the logs on BlueScreenView, mfehidk.sys (McAfee VirusScan) is responsible for the crash. iTunes is also having issues but I don't think it caused the system to crash, it was just the program that crashed.

    Might try uninstalling McAfee and then use the Removal Tool reboot and see if you have any other crashes, if not that was the problem. Wait before installing another antivirus until you know the crash problem is solved, just don't download any files until you have an antivirus installed. After a long enough period of time with no crashes you may select a different antivirus and install it. Go directly to the vendors website to download your new antivirus.

    If so then it is back to the drawing board.

    Thanks.:D
     
  13. mainsone

    mainsone New Member

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    Normally just I.E or when sitting on side idle nothing too intense. The normal mcafee and windows live security program etc i may uninstall mcafee and reinstall as have had problems with it before crashing and not running properly and see where that gets me! Thanks again!

     
  14. Imran

    Imran Regular Member

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    After uninstalling Mcafee, wait for at least a day before reinstalling Mcafee ;)
     

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