still can't open Google Chrome after Malware removal

[terrym]

Here's a screen shot. after I click the button, all I get is a new blank web page.

 

[TwinHeadedEagle]

Do you get Chrome installer downloaded?

 

[terrym]

No. After I click the install button on the screen I showed you, a blank web page opens, then nothing. No installer. No instructions. Absolutely nothing.

 

[TwinHeadedEagle]

Try this:

http://support.microsoft.com/kb/318378

 

[terrym]

after repairing IE, I was able to reinstall Chrome, but Chrome still keeps crashing immediately

 

[TwinHeadedEagle]

Scan with TDSSKiller

Please download TDSSKiller by Kaspersky and save it to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
• Your machine may appear very slow and unusable after that - it's normal.
• TDSSKiller will run automaticaly. Click on Change parameters and click OK.
• Click the Start Scan button and wait patiently.

If anything will be found follow this guidelines:

• If a suspicious object is detected, the default action will be Skip, click on Continue.
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  If Cure is not available, please choose Skip instead.
• Do not choose Delete unless instructed!

A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[terrym]

Files attached.

 

[TwinHeadedEagle]

How is the situation now, I do not see signs of malware here.

 

[terrym]

Chrome still crashes everytime. I'm now researching the possibility that it's a compatibility issue with my anti virus software. Thank you so much for all your assistance.

 

[TwinHeadedEagle]

Okay, keep me updated.